Reinsurance Account Handler in City of London

Role Purpose

Supports the team to deliver an excellent and comprehensive support for new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.

Key Accountabilities

• Environment, Customer Focus and Relationships
  • Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant.
  • Provides support and assistance to senior colleagues and/or their clients on request.
  • Deals with, or refers, client enquiries, renewals and mid-term adjustments.
  • Develops strong relationships with immediate Team and the wider Business Unit.
  • Solicits advice and guidance, when appropriate, from their line manager.
  • Behaves with all clients fairly and ethically.
  • Shares information that could be beneficial to the Operating Entity/Group.
• Technical
  • Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process.
  • Liaises with clients and ensures client queries are resolved in a timely manner.
  • Responds to market and third-party queries as appropriate.
  • Is aware of, and satisfies, territory, tax and legislation requirements.
  • Produces high quality and compliant market documentation ensuring appropriate authorisations are secured.
  • Takes responsibility for data entry and chasing subjectivities where required.
  • Liaises with support technicians and IBA as required.
  • Ensures up to date records are maintained at all times on the Company system.
  • Knows when to seek guidance from senior members of the team.
• Policy, Process and Procedures
  • Works within agreed parameters and uses relevant systems to ensure documentation/ communications adhere to company procedure/compliance requirements and provide an adequate audit trail.
  • Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis.
  • Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements.
  • Ensures appropriate due diligence checks are conducted in line with company procedures.
  • Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process.
• Planning/Reporting
  • Works with minimal guidance to organise own work activities to ensure that personal and team objectives are achieved.
  • Manages and reports on monthly budget forecasts.
  • Participates in team meetings as required, reporting on business progress within their area of expertise.
  • Manages assigned projects and contributes to other projects as required.
  • Provides relevant management information to senior managers.
• People Management/Personal Development
  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice.
  • Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard.
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group.
• Regulatory and Compliance
  • The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees.
  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group.
  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group's requirements.
  • Maintains accurate records and deals with correspondence appropriately.
  • Operates in an honest, professional and ethical manner.
  • Strictly adheres to the Group Employee Code of Conduct.
  • Completes all relevant regulatory training.
  • Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures.

Person Specification

• Knowledge/Experience
  • Understands general and legal principles of Reinsurance.
  • Understands the relevant regulatory and legal frameworks.
  • Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness.
  • Relevant experience in an account handling.
  • Good understanding of Team objectives and how own role contributes to these.
• Skills/Behaviours
  • Customer focused approach.
  • Numerate and literate.
  • Good communication and interpersonal skills.
  • Able to work independently and use initiative.
  • Able to work flexibly to achieve tight deadlines/targets with good organisation skills.
  • Computer literate.
  • Analytical and able to solve problems.
  • An attention to detail and willingness to learn.
  • Calm and resilient under pressure.
  • Able to positively react to change.
  • Is a team player, networks and able to build sustainable relationships.
  • Able to build sustainable working relationships.
• Qualifications
  • GCSE Maths and English (or equivalent).
  • A levels (desirable).
  • Working towards or has attained ACII (although this is not critical).

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.