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- Tasks: Support insurance brokers with onboarding, training, and queries in a remote role.
- Company: Join a diverse and inclusive team committed to fairness and respect.
- Benefits: Flexible remote work, professional development opportunities, and a supportive environment.
- Why this job: Be the go-to person for brokers and make a real difference in their success.
- Qualifications: Experience in broking or customer service; willingness to learn and grow.
- Other info: Great opportunity for career advancement in the insurance industry.
The predicted salary is between 36000 - 60000 £ per year.
Insurance Broker Support Consultant – About the role
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Insurance Broker Support Consultant – Key duties
- Provide broker support to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated.
- You will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
- Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
- Full ownership of brokers allocated to them with a “can do” approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
- Responsibility for retaining a panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
- The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
- Supporting the broker and being the ‘go-to’ for a whole host of queries with aim of being a “critical friend” to the broker.
Insurance Broker Support Consultant – Key requirements
- Completion of or working towards Cert CII
- Computer literate (MS Word, MS Excel, and MS Power Point)
- Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
- Strong customer service skills
- Knowledge of Acturis, broking and Insurer processes
- Personal and Commercial Lines experience/knowledge
- Technical experience of broking for all product lines and with a strong customer focus
- Strong administration skills and paying attention to being detailed and specific
- Strong self-discipline to be able to work from home and request support when required
- Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Broker Support - Remote Working employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support - Remote Working
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your customer service skills. Remember, it's all about demonstrating how you can be that 'go-to' person for brokers!
✨Tip Number 3
Stay organised! Keep track of your applications and follow up with companies after interviews. A simple thank-you email can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 4
Don't forget to apply through our website! We have loads of resources to help you land that Broker Support role, and applying directly can give you an edge over the competition.
We think you need these skills to ace Broker Support - Remote Working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Insurance Broker Support Consultant. Highlight your experience in broking or customer service, and don’t forget to mention any relevant qualifications like Cert CII. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting brokers and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for clients in the past. We’re looking for that 'can do' attitude!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance broking and underwriting processes. Familiarise yourself with Acturis and any relevant systems, as well as the key duties mentioned in the job description. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support to brokers, be ready to share examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or went above and beyond for clients, as this will highlight your suitability for the position.
✨Prepare for Remote Working
Working remotely requires self-discipline and effective communication. Be prepared to discuss how you manage your time and stay organised while working from home. You might want to mention any tools or strategies you use to keep in touch with colleagues and ensure productivity.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new brokers, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
