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- Tasks: Support insurance brokers with onboarding, training, and queries in a remote role.
- Company: Join a diverse and inclusive team focused on broker development.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for brokers and make a real difference in their success.
- Qualifications: Experience in broking or customer service, strong communication skills, and a willingness to learn.
- Other info: Enjoy a supportive environment with a focus on equality and respect.
The predicted salary is between 36000 - 60000 £ per year.
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Key duties:
- Provide broker support to both prospective brokers going through the onboarding process and established brokers within their given territory area or as allocated.
- Be the first response unit for all new and existing businesses requiring assistance with a varied range of requests from onboarding, training, and Insurer support.
- Ensure that different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
- Take full ownership of allocated brokers with a "can do" approach to support day-to-day queries, resolving personally or escalating internally as needed.
- Retain a panel of Brokers and ensure internal systems are updated accordingly with relevant activity.
- Arrange regular meetings with allocated brokers, whether virtually, by telephone, or face-to-face if travel is warranted.
- Support the broker and be the 'go-to' for a whole host of queries, aiming to be a "critical friend" to the broker.
Key requirements:
- Completion of or working towards Cert CII.
- Computer literate (MS Word, MS Excel, and MS PowerPoint).
- Minimum of 4 years' experience in a broking/insurer environment or in a customer-driven environment.
- Strong customer service skills.
- Knowledge of Acturis, broking, and Insurer processes.
- Personal and Commercial Lines experience/knowledge.
- Technical experience of broking for all product lines with a strong customer focus.
- Strong administration skills with attention to detail.
- Strong self-discipline to work from home and request support when required.
- Willingness to train/build Insurance expertise/commence Cert CII accreditation.
We are committed to a diverse workforce and recruit from a wide available pool of talent, ensuring the hiring, assessment, and selection process is fair and free from bias. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Broker Support Consultant employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Broker Support Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Since this role is all about supporting brokers, think of examples from your past experiences where you've gone above and beyond to help someone out. Show us that 'can do' attitude!
✨Tip Number 3
Don’t forget to research the company culture! Understanding the values and mission of the organisation will help you tailor your approach during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Broker Support Consultant role!
We think you need these skills to ace Broker Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Broker Support Consultant. Highlight your experience in broking or underwriting, and showcase any customer service skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to support brokers and handle queries effectively.
Showcase Your Skills: Don’t forget to mention your technical skills, especially if you’re familiar with Acturis or similar systems. We want to see how your computer literacy can help us provide top-notch support to our brokers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent out there!
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance broking and underwriting. Familiarise yourself with the key processes and terms, especially those related to Acturis and customer service. This will help you answer questions confidently and show that you're ready to step into a relationship role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting brokers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for clients. This will demonstrate your 'can do' attitude.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various broker queries or challenges. Practice answering scenario-based questions that reflect the day-to-day responsibilities of the role. This will help you articulate your problem-solving skills and your approach to maintaining strong relationships.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the onboarding process for new brokers, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
