At a Glance
- Tasks: Manage and resolve subsidence claims using your engineering insight and analytical skills.
- Company: Join a forward-thinking insurance company focused on supporting customers during tough times.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with a diverse team of specialists and enjoy a dynamic work environment.
- Why this job: Make a real difference by helping people protect their homes and livelihoods.
- Qualifications: Building qualification or relevant experience in structural defects and subsidence issues.
The predicted salary is between 35000 - 45000 £ per year.
This role sits at the centre of the technical claims operation. You’ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you’re the one who pieces it together.
Working from home, you’ll blend technical authority with empathy and communication. You’ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You’ll collaborate with engineers, surveyors, loss adjusters and contractors—always steering the process toward fair, timely and high quality outcomes.
Key duties:- Taking full responsibility for a portfolio of subsidence claims, from first notification to settlement
- Diagnosing the cause of damage using engineering knowledge and evidence based assessment
- Coordinating investigations, monitoring, repairs and mitigation strategies
- Communicating clearly and compassionately with customers, ensuring they feel supported throughout
- Making fair, balanced decisions that align with policy cover and technical best practice
- Driving progress proactively to deliver timely, high quality outcomes
You’re the trusted expert customers rely on during a stressful and uncertain time. You get to investigate real structural issues and apply your judgement to shape the right solution. You own your cases end to end, giving you autonomy and variety every day. You work with a wide network of specialists, learning from different disciplines. You make a tangible difference—protecting homes, livelihoods and peace of mind.
Key requirements:- A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
- Strong technical knowledge of structural defects and subsidence related issues.
- The ability to diagnose building damage remotely using supplied evidence.
- Experience within the insurance industry and a solid understanding of liability considerations.
- Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
- A problem solving mindset, able to evaluate complex information and make sound decisions.
- Excellent interpersonal and communication skills.
- Strong organisational and time management abilities, with the capacity to prioritise effectively.
- High attention to detail and a commitment to delivering quality outcomes.
- A flexible, self motivated approach and the ability to work independently.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Subsidence Claims Consultant – Desk-based / Remote in Birmingham employer: Massenhove Recruitment Limited
As an Insurance Sales Advisor, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. Our company offers competitive benefits, a collaborative culture, and ample opportunities for career growth, all while being located in a vibrant area that fosters both professional and personal fulfilment. Join us to make a meaningful impact in the lives of our customers while enjoying a rewarding career path.
Contact Details:
Massenhove Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Subsidence Claims Consultant – Desk-based / Remote in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Massenhove Recruitment Limited). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Massenhove Recruitment Limited. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Subsidence Claims Consultant – Desk-based / Remote in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Massenhove Recruitment Limited.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Massenhove Recruitment Limited. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Massenhove Recruitment Limited to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Massenhove Recruitment Limited, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Massenhove Recruitment Limited's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
