Technical Team Manager – MCL / HNW / Property Claims Adjusting
Interested in this role You can find all the relevant information in the description below.
Job Market – Claims Management
Technical Team Manager – MCL / HNW / Property Claims – About the role
You'll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.
You'll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast-moving environment and love shaping high-performing teams, this role gives you the platform to make a real impact.
Technical Team Manager – MCL / HNW / Property Claims – Key duties
Build a motivated, engaged, values-driven team culture where people thrive.
Keep Work In Progress under tight review to support smart resource planning.
Hit monthly and annual fee targets for the Technical Team.
Audit adjusters regularly and champion continuous improvement.
Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments.
Produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
Technical Team Manager – MCL / HNW / Property Claims – Key requirements
Proven background in a similar technical or managerial role.
Progression toward ACILA/FCILA or equivalent is preferred.
High-Net-Worth & Property Expertise — Strong track record in general property adjusting and HNW claims.
Major Loss Exposure — Experience with major losses is a strong advantage. xgikmsk
Full UK Driving Licence — Clean and valid.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias a...
Team Manager – MCL / HNW / Property Claims Adjusting in Welwyn Garden City employer: Massenhove Recruitment Limited Careers
Join a prestigious global Lloyd’s broker renowned for its leadership in the Treaty Reinsurance sector, where you will thrive in a dynamic work culture that prioritises collaboration and excellence. With a strong commitment to employee development, you will have access to comprehensive training and growth opportunities, all while working in a vibrant location that fosters innovation and teamwork. Experience the unique advantage of being part of a team that values your contributions and supports your career aspirations in a rewarding environment.
Contact Details:
Massenhove Recruitment Limited Careers Recruitment Team
