At a Glance
- Tasks: Provide hands-on IT support and manage network infrastructure for 70+ users.
- Company: Join a growing InsureTech company with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Diverse workplace committed to equality and professional growth.
- Why this job: Make a real impact in IT while developing your skills in a dynamic industry.
- Qualifications: GCSEs in maths and English; computing degree or IT qualifications preferred.
The predicted salary is between 31500 - 38500 £ per year.
An excellent opportunity has arisen for an IT Support Engineer to join our growing and successful business. Supporting a network of 70+ users within a Windows server environment, the successful candidate will be responsible for the 1st, 2nd and 3rd line support and will work in close alignment with all users and the rest of the technical team. As well as supporting the users, this role will be responsible for looking after the Data Centre and network infrastructure and all technical suppliers. This role is particularly hands-on and will require the successful candidate to always take their initiative whilst being the first point of contact for all IT related tasks. You will take a strategic approach to support and always consider how to enhance the IT infrastructure.
What the ideal candidate will need to succeed:
This role offers excellent opportunities to develop a career within the insurance industry and work towards being the best of breed in the next generation of InsureTech. The ideal candidate will have an excellent technical understanding, be able to multitask and prioritise their own workload, as well as the ability to work to tight deadlines and have highly developed organisational skills.
Tasks and objectives:
- Procurement of new IT hardware and software
- Maintaining software licensing
- Ensuring the successful roll out of new hardware and systems
- IT Hardware and Software Asset Management
- Creating and keeping all IT documentation up to date
- Performing Daily/Weekly/Monthly/Quarterly pre-defined system checks
- Creation, Deletion and Management of Users within Active Directory and O365
- Logging and managing all requests and issues in the helpdesk system in a timely fashion
- Ensure the business remains up to date and secure
- Maintaining the security, antivirus system and software licences
- Support all users on the network
- Develop a basic level of insurance knowledge and demonstrate competency by completing DevZone modules
- Maintain effective working relationships with all internal departments
- Maintain an open communication ethos with colleagues and managers
- Attend meetings when required
- Perform a variety of administrative duties as required to assist the Head of Infrastructure
Reporting Lines:
Reporting to the Head of Infrastructure and IT.
Personal Profile Qualifications:
Essential: GCSEs or higher in maths and English or equivalent
Desirable: A computing-based Degree, any other 3rd Party IT qualifications concerning Microsoft Windows Operating Systems, Networking, Virtualization, Linux and/or Storage.
Skills/Abilities/Demonstrable experience in the following areas:
- 1st to 3rd Line IT Support
- Logical Problem Troubleshooting skills
Any experience of the following would be considered an advantage:
- Microsoft Windows 10 and 11, Server and 2019+
- VPN technologies
- Cloud based Services: (Office 365, Azure, Exclaimer, Mimecast)
- Virtualization Technologies (VMware, Hyper-V)
- VOIP Telephony Systems (3CX)
- Network Technologies (LAN/WAN/Wi-Fi/Firewalls)
- Backup Software (Veeam)
- Storage Technologies (NAS/iSCSI/SAN/Fibre/DAS)
- Mobile Application Management (InTune)
- Any project work concerning System and Application migration to the Cloud
Key attributes an engineer should be able to demonstrate:
- The ability to work unsupervised
- Deliver to agreed timescales, or to highlight issues as soon as they arise if likely to affect those timescales
- The ability to work and communicate effectively within a team
- Gain insights of the business within the market based on an understanding of business trends
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
IT Support Engineer in London employer: Massenhove Recruitment Limited Careers
Join a prestigious global Lloyd’s broker renowned for its leadership in the Treaty Reinsurance sector, where you will thrive in a dynamic work culture that prioritises collaboration and excellence. With a strong commitment to employee development, you will have access to comprehensive training and growth opportunities, all while working in a vibrant location that fosters innovation and teamwork. Experience the unique advantage of being part of a team that values your contributions and supports your career aspirations in a rewarding environment.
Contact Details:
Massenhove Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Massenhove Recruitment Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Massenhove Recruitment Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Massenhove Recruitment Limited Careers!
✨Direct Apply to Massenhove Recruitment Limited Careers
Let's not forget to apply directly through the Massenhove Recruitment Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Massenhove Recruitment Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Massenhove Recruitment Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Massenhove Recruitment Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
