Broker Support Consultant – Hybrid & Remote Working Options available
Job Market – Insurance
Broker Support Consultant – About the role
This is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role, or alternatively, an individual who has great customer service experience, and wants to deliver excellence and forge a career in the insurance sector
The successful candidate will provide broker support and assistance through inbound & outbound calls / emails to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated.
Broker Support Consultant – Key duties
The Broker Support will be the first response unit for all new & existing businesses who require assistance with a varied range of requests from onboarding, training, & Insurer support.
Duties will include ensuring that the different broker businesses have their queries and requests for help answered quickly, professionally, with a full focus on customer service and satisfaction.
Full ownership of brokers allocated to them with a “can do” approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
Responsibility for retaining a Panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
The arranging of regular meetings with your allocated brokers, whether virtually, telephone and potentially face-to-face appointments where a visit / travel is warranted.
Supporting the broker and being the ‘go-to’ for a whole host of queries with the aim of being a “critical friend” to the broker.
Responsible for the onboarding process as directed by Broker Development Manager/Broker Support Director for new members joining.
Broker Support Consultant – Key requirements
Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
Strong customer service skills
Knowledge of Acturis, broking & Insurer processes *
Personal & Commercial Lines experience/knowledge *
Technical experience of broking for all product lines & with a strong customer focus *
Strong administration skills and paying attention to being detailed and specific
Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
Completion of or working to Cert CII *
Computer literate (MS Word, MS Excel, & MS Power Point)
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
Insurance Broker Support Consultant - Hybrid / Remote Working in London employer: Massenhove Recruitment Limited Careers
Join a prestigious global Lloyd’s broker renowned for its leadership in the Treaty Reinsurance sector, where you will thrive in a dynamic work culture that prioritises collaboration and excellence. With a strong commitment to employee development, you will have access to comprehensive training and growth opportunities, all while working in a vibrant location that fosters innovation and teamwork. Experience the unique advantage of being part of a team that values your contributions and supports your career aspirations in a rewarding environment.
Contact Details:
Massenhove Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Broker Support Consultant - Hybrid / Remote Working in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Massenhove Recruitment Limited Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Massenhove Recruitment Limited Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Massenhove Recruitment Limited Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Massenhove Recruitment Limited Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Massenhove Recruitment Limited Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Massenhove Recruitment Limited Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Massenhove Recruitment Limited Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Massenhove Recruitment Limited Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
