At a Glance
- Tasks: Support brokers by managing systems and providing user support for Acturis software.
- Company: Join a diverse team committed to equality and respect in the workplace.
- Benefits: Gain valuable experience in IT systems with opportunities for professional growth.
- Other info: Enjoy a collaborative culture with a focus on continuous improvement.
- Why this job: Make a real difference by improving processes and supporting users in a dynamic environment.
- Qualifications: 3 years of Acturis experience and strong customer service skills required.
The predicted salary is between 29700 - 36300 £ per year.
The primary function of the System Consultant is to support the day-to-day running of systems within the group in order to service our brokers. Provide cover for the internal helpdesk and through on-site visits using knowledge of the Acturis broking application software and internal procedures.
Key duties:
- Developing and maintaining a high level of business application product knowledge.
- Help the systems team manage the helpdesk by providing user support on system functionality and procedure.
- Provide email/telephone support to all customers in respect of system functionality.
- Developing and maintaining learning and support materials.
- Analyse user training needs in respect of new software releases and procedural changes.
- Support the Head of Systems with projects to improve the Acturis processes.
- Maintain comprehensive records of support tickets using the helpdesk application.
- Support with admin tasks such as new starter processes.
- Ownership of Onboarding process for Acturis builds, including any basic client population automations are completed correctly and any specific broker system needs are implemented where available.
- Monitor and implement continuous improvements of the system.
- Visit brokers who need more comprehensive support with the Acturis system.
- Monitor areas outside of Acturis that need maintenance, such as other CRMs that brokers may use.
Key requirements:
- Minimum of 3 years Acturis experience.
- Computer literate in Microsoft products.
- Experience in Customer Services.
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.
Systems Consultant - Acturis / Insurance in Kent employer: Massenhove Recruitment Limited Careers
Join a prestigious global Lloyd’s broker renowned for its leadership in the Treaty Reinsurance sector, where you will thrive in a dynamic work culture that prioritises collaboration and excellence. With a strong commitment to employee development, you will have access to comprehensive training and growth opportunities, all while working in a vibrant location that fosters innovation and teamwork. Experience the unique advantage of being part of a team that values your contributions and supports your career aspirations in a rewarding environment.
Contact Details:
Massenhove Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Consultant - Acturis / Insurance in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Massenhove Recruitment Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Massenhove Recruitment Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Massenhove Recruitment Limited Careers!
✨Direct Apply to Massenhove Recruitment Limited Careers
Let's not forget to apply directly through the Massenhove Recruitment Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Consultant - Acturis / Insurance in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Massenhove Recruitment Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Massenhove Recruitment Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Massenhove Recruitment Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
