Technical Supervisor – Motor Claims
Location: Bolton | Hybrid Working | Monday–Friday, 9am–5pm
An excellent opportunity has arisen for an experienced Technical Supervisor to join a specialist legal and claims environment, supporting the technical quality and development of a high-performing Motor Recoveries Litigation team.
The role will combine hands-on litigation work, technical supervision, coaching and continuous improvement, ensuring that claims are handled to the highest technical standards while consistently meeting client SLAs, KPIs and regulatory requirements.
You will work closely with the Technical Manager, Team Leaders and senior stakeholders to identify areas for improvement, develop technical capability across the team and ensure consistently excellent client service.
Ideally you will be a qualified Solicitor or CILEX Lawyer, with appropriate practice rights, and bring strong and current experience in Motor Recovery claims, either claimant or defendant side.
Key Responsibilities
Maintain your own caseload of fully litigated Motor Recovery claims, ensuring work is handled to a high technical standard.
Supervise and support file handlers in line with the relevant competency framework.
Provide ongoing technical coaching, mentoring and development to members of the team.
Support the development of pre-litigation handlers, claims handlers issuing proceedings and those handling Small Claims Track matters.
Help develop new starters towards achieving their first financial authority within an agreed timeframe.
Identify individual and team training requirements and work with the Technical Manager to address them.
Manage technical performance issues and support individuals through performance improvement plans where required.
Continuously review workflows, processes and claims handling practices to identify:
Technical and operational risks
Emerging trends and behaviours
Areas of avoidable litigation
Opportunities to improve client service and KPI performance
Recommend practical strategies and solutions to improve quality, efficiency and outcomes.
Support the implementation of agreed workflows, processes and technical strategies, monitoring their effective...
Technical Claims Supervisor in Burnley employer: Massenhove Recruitment Limited Careers
Join a prestigious global Lloyd’s broker renowned for its leadership in the Treaty Reinsurance sector, where you will thrive in a dynamic work culture that prioritises collaboration and excellence. With a strong commitment to employee development, you will have access to comprehensive training and growth opportunities, all while working in a vibrant location that fosters innovation and teamwork. Experience the unique advantage of being part of a team that values your contributions and supports your career aspirations in a rewarding environment.
Contact Details:
Massenhove Recruitment Limited Careers Recruitment Team
