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For Companies At a Glance
- Tasks: Help clients feel valued through outstanding customer service and promote wellness services.
- Company: Join Massage Envy Coastal North, a supportive franchise dedicated to wellness and client care.
- Benefits: Enjoy competitive pay, healthcare, flexible schedules, and monthly free services.
- Why this job: Be part of a caring community that celebrates individuality and offers growth opportunities.
- Qualifications: High school diploma preferred; retail or sales experience is a plus.
- Other info: Trained leadership invested in your success and award programs for top performers.
Overview
Where Better Careers Begin! Massage Envy Coastal North - 1216 Hwy 17N Suite C3, North Myrtle Beach, SC 29582
Do you have a passion for helping others? At the Massage Envy Coastal North franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we’re committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
Perks & Pay:
- Competitive base pay of $14/ hour plus bonuses and commissions
- Employer-paid healthcare including medical, dental and vision plans
- Matching 401(k)
- Paid time off for full time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 25-40% off all products
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture & Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
Sales & Customer Service Associate employer: Massage Envy Franchising, LLC
Contact Detail:
Massage Envy Franchising, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Associate
✨Tip Number 1
Familiarise yourself with the services offered at Massage Envy. Understanding their wellness programs and product offerings will help you engage with clients more effectively during your interview.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully built relationships with customers in previous roles. This will demonstrate your ability to connect with clients and provide outstanding service.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being able to discuss these during your conversation will highlight your proactive approach and readiness to contribute to the team.
✨Tip Number 4
Prepare questions about the company culture and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Sales & Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'outstanding customer service' and 'promote the value of Total Body Care', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of wellness services. Mention specific experiences where you provided excellent customer service or contributed to a team environment.
Showcase Your Skills: In your application, emphasise your critical thinking, multitasking abilities, and people skills. Provide examples of how you've successfully built relationships with clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Massage Envy Franchising, LLC
✨Show Your Passion for Helping Others
Since the role is all about customer service, make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles.
✨Demonstrate Your People Skills
This position requires excellent interpersonal skills. Be prepared to discuss how you build positive relationships with clients. You might even want to role-play a scenario where you handle a difficult customer to showcase your approach.
✨Highlight Your Sales Experience
If you have previous retail or sales experience, be ready to talk about it! Discuss your achievements, such as meeting sales targets or successfully promoting products, as this will show your potential employer that you can contribute to their goals.
✨Understand Total Body Care
Familiarise yourself with the concept of Total Body Care and the services offered by Massage Envy. Being knowledgeable about massage and skincare will not only impress your interviewers but also demonstrate your commitment to the role.
