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For Companies At a Glance
- Tasks: Help clients feel their best through outstanding customer service and wellness education.
- Company: Join Massage Envy, a supportive franchise dedicated to wellness and self-care.
- Benefits: Enjoy competitive pay, healthcare, flexible schedules, and monthly free services.
- Why this job: Be part of a caring community that values individuality and celebrates success.
- Qualifications: High school diploma preferred; retail or sales experience is a plus.
- Other info: Ongoing training and awards for top performers enhance your career growth.
Where Better Careers Begin!
Massage Envy Winchester – 2638 S Pleasant Valley Road Winchester Va, 22602
Do you have a passion for helping others? At the Massage Envy Winchester franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we\’re committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
- Competitive base pay of $13.00 hour plus bonuses and commissions
- Employer-paid healthcare including medical, dental and vision plans
- Paid time off for full time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service training
- A free massage, skincare or stretch service each month
- 40% off all products
Qualified Candidates:
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Are supporters of total body care with a general knowledge of massage and skin care services
Day-to-Day:
- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Culture & Support:
- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
Benefits you\’ll love
Serious self-care, from your hands to your head
If your body doesn\’t work, you can\’t work on bodies. And when massage is your calling, you don\’t want anything to put it on hold. A self-care program is available to help you keep your body working and mental wellness resources to help you keep your mind as strong as your hands.
As a massage therapist, your learning continues long after graduation day. Take advantage of a rotating library of free continuing education and training to satisfy your thirst for knowledge without wringing out your bank account.
More ways to keep bodies working
Your hands (and arms and elbows) are your most important tools, but they don\’t have to be the only tools in the treatment room. From new services like Total Body Stretch to exciting enhancements like Rapid Tension Relief and aromatherapy, you\’ve got more ways than ever to keep bodies working.
Appreciation for everything you do
There is no Massage Envy without massage therapists. To celebrate all you do, the Massage Envy Therapist of the Year award program was created.
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Sales & Customer Service employer: Massage Envy Franchising, LLC
Contact Detail:
Massage Envy Franchising, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service
✨Tip Number 1
Familiarise yourself with the services offered at Massage Envy, especially the Total Body Care concept. Understanding these services will help you engage with clients and demonstrate your passion for wellness during your interactions.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will prepare you to handle various client situations effectively and show that you can establish positive relationships with guests.
✨Tip Number 3
Network with current or former employees of Massage Envy to gain insights into the company culture and expectations. This insider knowledge can give you an edge in interviews and help you align your responses with their values.
✨Tip Number 4
Demonstrate your commitment to personal wellness and self-care. Share your experiences with massage or skincare services, as this will resonate with the team’s focus on total body care and show that you embody the brand's philosophy.
We think you need these skills to ace Sales & Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales & Customer Service position. Understand the key responsibilities and required skills, such as customer service excellence and knowledge of massage and skincare services.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or sales. Emphasise your people skills and any previous roles where you provided outstanding customer service. Use specific examples to demonstrate your ability to multitask and build positive relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to wellness. Mention how your skills align with the company's values and how you can contribute to their mission of delivering excellent customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Massage Envy Franchising, LLC
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for helping clients feel their best. Share any relevant experiences where you’ve made a positive impact on someone's wellness journey, as this aligns perfectly with the company’s values.
✨Demonstrate Your People Skills
Prepare to showcase your excellent people skills during the interview. Think of examples where you've built positive relationships with customers or colleagues, as this role heavily relies on establishing rapport with guests.
✨Familiarise Yourself with Products and Services
Before the interview, take some time to learn about the services offered by Massage Envy, especially the Total Body Care concept. Being knowledgeable will help you answer questions confidently and show your commitment to the role.
✨Highlight Your Multitasking Abilities
Since the job involves various tasks like scheduling, answering calls, and promoting services, be ready to discuss how you manage multiple responsibilities effectively. Share specific examples from your past experiences that demonstrate your multitasking skills.
