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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Join Massage Envy Manchester-NH, a supportive franchise focused on wellness and self-care.
- Benefits: Enjoy competitive pay, free services, health insurance, and a 401K plan.
- Why this job: Be part of a dynamic culture that values leadership and personal growth.
- Qualifications: Management or sales experience in personal services is preferred; spa experience is a plus.
- Other info: Receive ongoing training and recognition through awards like Manager of the Year.
Overview
Where Better Careers Begin! Massage Envy Manchester-NH 375 S. Willow Street Manchester, NH -03103
Are you a natural leader who loves to inspire others to succeed? At the Massage Envy Manchester-NH franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.
Perks & Pay:
- Competitive Base Salary + Bonus Plan (discussion upon interview)
- Paid Time Off
- Free Massage Envy Services / Self Care Program
- 401K Program
- Health Insurance Program
- Deep Discounts on products & services
- Free Massage Envy Membership
- Employee Assistance program
Work with a team that shares your interests.
Qualified Candidates:
- Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
- Are natural leaders who can build relationships while motivating, coaching and supporting a team.
- Can have tough conversations in a professional and constructive manner.
- Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
- A dynamic, energizing environment where you're consistently challenged, never bored.
- Leader training and development to help you grow as an assistant manager and help the business manager lead your team.
Day-to-Day:
- Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
- Strive for continuous growth by setting goals, prioritising work and analysing business performance.
- Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
- Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
- Develop positive relationships and build confidence with employees, members, and guests.
Responsibilities include but are not limited to:
- Learning & Knowing our brand inside and out.
- Presenting, coaching others & selling our Wellness Program.
- Scheduling team work assignments.
- Making sure that the clinic is organized, clean and presentable.
- Database maintenance.
- Running daily reports.
- Collaborating with Upper Management Team.
- Executing Brand Protocols.
Must haves:
- Leadership skillset.
- Spa experience or like setting.
- Management, Retail Sales and Customer service experience.
- Enjoy people & provide impeccable customer service!
- Have open availability and be reliable to meet scheduling needs.
- Be a quick learner and be willing to learn our brand from the ground up.
- Know our Wellness Program and be able to present it & train others to present it.
- Impeccable appearance & willing to wear our brand uniform.
- Be a team player as well as a team leader.
Culture & Support:
- Award programs (like Manager of the Year).
- Leadership Training and Development that is invested in YOUR success.
- A caring community that strives to celebrate individuality and share knowledge.
If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
Assistant Spa Manager employer: Massage Envy Franchising, LLC
Contact Detail:
Massage Envy Franchising, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Familiarise yourself with the Massage Envy brand and its Wellness Program. Understanding their services and values will help you connect with the team and demonstrate your commitment during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Tip Number 3
Network with current or former employees of Massage Envy to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your customer service philosophy and how it aligns with Massage Envy's mission. Being able to articulate your approach to creating a positive experience for clients will set you apart as a candidate.
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Spa Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any management or sales experience you have, especially in personal service environments like spas or salons. If you have any experience in the massage industry, be sure to mention it as a plus.
Showcase Leadership Skills: Demonstrate your leadership abilities in your application. Provide examples of how you've motivated and supported a team in previous roles, and how you can create a positive workplace culture.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Massage Envy and how you align with their mission to help others feel their best.
How to prepare for a job interview at Massage Envy Franchising, LLC
✨Show Your Leadership Skills
As an Assistant Spa Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've motivated and supported a team in the past, especially in a personal service environment.
✨Know the Brand Inside Out
Familiarise yourself with Massage Envy's services, values, and wellness programs. Showing that you understand their brand will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer challenges. Think of examples where you've resolved issues effectively while maintaining a positive atmosphere, as this is key in a spa setting.
✨Emphasise Team Collaboration
Highlight your ability to work as both a team player and a leader. Discuss how you've built relationships within a team and contributed to a positive workplace culture, which is essential for this role.
