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- Tasks: Support clinical operations with administrative tasks like scheduling and patient check-ins.
- Company: Join a leading healthcare provider committed to diversity and inclusion.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Gain valuable experience in healthcare while helping patients feel welcomed and cared for.
- Qualifications: High school diploma required; 0-3 years of office or customer service experience preferred.
- Other info: Bilingual candidates, especially in Spanish, are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Summary: Performs administrative functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions:
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders, and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc., as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Provides assistance and training to others in these areas.
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience: Office or customer service experience 0-3 years.
Knowledge, Skills and Abilities:
- Knowledge of office operations including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Ability to use Web based scheduling system (training provided).
- Bilingual / Spanish preferred.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Patient Service Coordinator II- Float employer: Massachusetts General Hospital
Contact Detail:
Massachusetts General Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Coordinator II- Float
✨Tip Number 1
Familiarise yourself with common office software and scheduling systems, as these are crucial for the Patient Service Coordinator role. Being comfortable with technology will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with patients and colleagues regularly, being able to convey information clearly and effectively is key.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the fast-paced environment of a clinical service.
✨Tip Number 4
If you're bilingual, especially in Spanish, make sure to highlight this during your interactions. It can be a significant advantage in providing excellent patient service.
We think you need these skills to ace Patient Service Coordinator II- Float
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Service Coordinator II position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous office or customer service experience you have. Mention specific tasks you've performed that relate to scheduling, patient interactions, and administrative duties.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to communicate clearly and effectively, both in writing and verbally.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Massachusetts General Hospital
✨Know the Role Inside Out
Familiarise yourself with the specific duties of a Patient Service Coordinator II. Understand the administrative tasks involved, such as scheduling appointments and handling patient records, so you can confidently discuss how your skills align with these responsibilities.
✨Showcase Your Communication Skills
Since the role involves interacting with patients and handling phone inquiries, be prepared to demonstrate your communication abilities. Practice clear and concise responses, and think of examples where you've effectively communicated in previous roles.
✨Highlight Organisational Skills
This position requires excellent time management and organisational skills. Be ready to share specific instances where you've successfully managed multiple tasks or maintained order in a busy environment, showcasing your ability to handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle common situations, like dealing with a difficult patient or managing scheduling conflicts, and articulate your thought process clearly.
