At a Glance
- Tasks: Assist with loaning library materials and engage with patrons in a friendly manner.
- Company: Winchester Public Library, a welcoming community hub.
- Benefits: Competitive hourly wage and limited pro-rated benefits.
- Other info: Flexible hours with opportunities for occasional Sunday shifts.
- Why this job: Join a vibrant team and make a difference in your community.
- Qualifications: Must have college experience and library work background.
The predicted salary is between 30.27 - 30.27 £ per hour.
Due to an internal promotion, the Winchester Public Library is seeking an energetic individual to perform all tasks associated with the loaning of library materials; interact with patrons and staff on the telephone, in-person, as well as electronically, in a professional and courteous manner. The ideal candidate will be dedicated to customer service, friendly, detail-oriented, and enjoy working with the public and being in the library environment.
Schedule: 19 hours per week and every third Saturday; Occasional Sundays (October - May) are optional but encouraged.
The Town of Winchester is an EEO/AA Employer.
Qualifications
- Minimum of one year of college and one year working in a public library.
- Complete familiarity with use of computers as well as experience with Innovative Interfaces (Sierra) or similar ILS.
- A CORI is required for the successful candidate.
Full/Part Time Part Time
Education NA
Salary Range $20.73- $30.27/hour
Salary Notes Limited pro-rated benefits
Circulation Aide - 19 hrs / wk, Winchester Public Library (Winchester) employer: Massachusetts Board of Library Commissioners
Bridgewater State University is an exceptional employer, offering a vibrant work culture that values collaboration and community engagement. As a part-time Public Services Librarian at the Clement C. Maxwell Library, you will have the opportunity to make a meaningful impact on students and faculty while enjoying professional growth through various outreach initiatives and information literacy instruction. The university's commitment to fostering a supportive environment ensures that employees can thrive both personally and professionally.
Contact Details:
Massachusetts Board of Library Commissioners Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Circulation Aide - 19 hrs / wk, Winchester Public Library (Winchester)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Massachusetts Board of Library Commissioners and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Massachusetts Board of Library Commissioners and let us see your personality shine through!
We think you need these skills to ace Circulation Aide - 19 hrs / wk, Winchester Public Library (Winchester)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Massachusetts Board of Library Commissioners.
Get Familiar with Our Brand:Before applying, take some time to learn about Massachusetts Board of Library Commissioners and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Massachusetts Board of Library Commissioners
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Massachusetts Board of Library Commissioners.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Massachusetts Board of Library Commissioners will surely appreciate.
