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- Tasks: Join us as a Library Clerk, providing top-notch service and managing library resources.
- Company: Cambridge Public Library is a vibrant community hub for learning and exploration.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience in a dynamic setting.
- Qualifications: High school diploma required; customer service skills and tech-savviness are a plus.
- Other info: Part-time role with a schedule of 15 hours per week, including evenings and weekends.
Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)
ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers\’ advisory and clerical duties in all areas of the library.
Deliver exceptional and engaging customer service to the public.
Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
Monitor public areas of library.
Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
Other duties as required for the good of the Library.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.
SCHEDULE: The work week is 15 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:
Thursday 4-9 pm
Friday 12-5 pm
Saturday 9am-2 pm
Qualifications
MINIMUM REQUIREMENTS:
Education and Experience:
High school diploma or high school equivalency is required.
Knowledge, Skills and Abilities:
Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication and interpersonal skills and a positive attitude.
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of current technology and technological trends.
Ability to operate computers, equipment, software and systems.
PREFERRED QUALIFICATIONS: Bachelor’s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.
Full/Part Time
Part Time
Education
NA
Salary Range
$25.69- $30.12/hour
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Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)
ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers\’ advisory and clerical duties in all areas of the library.
Deliver exceptional and engaging customer service to the public.
Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
Monitor public areas of library.
Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
Other duties as required for the good of the Library.
PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.
SCHEDULE: The work week is 15 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:
Thursday 4-9 pm
Friday 12-5 pm
Saturday 9am-2 pm
Qualifications
MINIMUM REQUIREMENTS:
Education and Experience:
High school diploma or high school equivalency is required.
Knowledge, Skills and Abilities:
Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication and interpersonal skills and a positive attitude.
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of current technology and technological trends.
Ability to operate computers, equipment, software and systems.
PREFERRED QUALIFICATIONS: Bachelor’s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.
Full/Part Time
Part Time
Education
NA
Salary Range
$25.69- $30.12/hour
Closing Date
8/3/2025
How to Apply
REQUIRED DOCUMENTS:
Please upload the documents below via the following link to complete your application: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1335
Resume
Cover Letter
Posted
2025-07-21| Quick link to this job
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Library Clerk-Borrower Services, Cambridge Public Library (Cambridge) employer: Massachusetts Board of Library Commissioners
Contact Detail:
Massachusetts Board of Library Commissioners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)
✨Tip Number 1
Familiarise yourself with the Cambridge Public Library's mission and values. Understanding their commitment to diversity, equity, and inclusion will help you align your approach and demonstrate your dedication to these principles during any interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in a library setting. Think about how you can engage with patrons of all ages and backgrounds, as this role requires strong interpersonal skills and a positive attitude.
✨Tip Number 3
Get comfortable with various technologies that patrons might use, such as e-readers, tablets, and computers. Being able to assist with basic troubleshooting will set you apart as a candidate who is ready to help patrons effectively.
✨Tip Number 4
Consider volunteering or participating in community outreach programs related to libraries. This experience can provide valuable insights into the role and show your commitment to public service, making you a more attractive candidate.
We think you need these skills to ace Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Library Clerk-Borrower Services position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling Cover Letter: Your cover letter should not only introduce yourself but also express your passion for customer service and working in a library environment. Mention specific examples of how you've provided excellent service or resolved issues in past roles.
Highlight Relevant Skills: In your CV, emphasise your customer service skills, ability to work with diverse populations, and any experience with technology. Use bullet points to clearly outline your relevant experiences and achievements that relate to the job.
Proofread Your Application: Before submitting, carefully proofread your resume and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Massachusetts Board of Library Commissioners
✨Showcase Your Customer Service Skills
As a Library Clerk, you'll be interacting with diverse patrons. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Familiarise Yourself with Library Technology
Since the role involves assisting patrons with various technologies, brush up on your knowledge of e-readers, tablets, and library management systems. Mention any relevant experience you have with these tools during the interview.
✨Demonstrate Your Problem-Solving Abilities
The job requires sound judgment and the ability to handle unexpected situations. Think of specific instances where you've successfully resolved issues or improved processes, and be ready to discuss them.
✨Emphasise Your Commitment to Diversity and Inclusion
Given the library's focus on diversity, equity, and inclusion, be sure to express your understanding and commitment to these values. Share any experiences that highlight your ability to work effectively with a diverse population.
