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- Tasks: Assist library users, manage circulation, and create a welcoming environment.
- Company: Join the Reading Public Library, a hub for community engagement and learning.
- Benefits: Enjoy flexible hours, part-time PTO, health benefits, and overtime pay on Sundays.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Bachelor's degree and two years of customer service experience required.
- Other info: Part-time role averaging 20 hours per week with a mix of shifts.
Library Associate – Borrower Services, Reading Public Library (Reading)
Reading Public Library is searching for a part-time Library Associate in the Borrower Services department. The successful candidate will show they can provide high-quality, inclusive, and equitable library services and customer assistance to library users at the public service desks. They will be responsible for circulation of materials, facilitating patron access, maintaining patron confidentiality, building positive patron rapport, and creating a welcoming environment for visitors of all ages, abilities, and identities.
This is a part-time position that averages 20 hours per week and is eligible for benefits. The schedule is a mix of morning and afternoon shifts, with one evening shift and every third Saturday. This position is also eligible to work Sundays at 1.5 OT rates. Please refer to the Town of Reading Personnel Policy for details on part-time PTO and health benefits.
Salary range: $23.96-$25.10 per hour
Qualifications
Minimum Qualifications
1. Graduation from an accredited college or university with a Bachelor’s Degree in any field;
2. Two (2) years of customer service experience, library experience preferred; or
3. Any equivalent combination of education and progressively responsible experience, with additional work experience substituting for the required education on a year-for-year basis.
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Library Associate - Borrower Services, Reading Public Library (Reading) employer: Massachusetts Board of Library Commissioners
Contact Detail:
Massachusetts Board of Library Commissioners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Associate - Borrower Services, Reading Public Library (Reading)
✨Tip Number 1
Familiarise yourself with the Reading Public Library's services and community initiatives. Understanding their mission and values will help you demonstrate your alignment with their goals during any interviews.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully assisted customers in previous roles. This will show your ability to build rapport and provide high-quality service.
✨Tip Number 3
Consider volunteering or attending events at the Reading Public Library before applying. This not only shows your commitment but also gives you insights into their operations and the community they serve.
✨Tip Number 4
Be ready to discuss how you would create an inclusive environment for all patrons. Think about strategies you can implement to ensure everyone feels welcome and valued in the library space.
We think you need these skills to ace Library Associate - Borrower Services, Reading Public Library (Reading)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Library Associate position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise your customer service experience, especially if you have worked in a library or similar environment. Provide specific examples of how you've successfully assisted customers and built rapport.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for library services and your commitment to inclusivity and equity. Mention why you want to work at Reading Public Library and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Massachusetts Board of Library Commissioners
✨Show Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight any situations where you went above and beyond to meet their needs.
✨Demonstrate Inclusivity
The library values inclusivity and equity. Think about how you can convey your understanding of these principles during the interview. Share experiences where you created a welcoming environment for diverse groups or individuals.
✨Know the Library's Services
Familiarise yourself with the services offered by Reading Public Library. Being able to discuss specific programmes or resources will show your genuine interest in the position and help you connect with the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the library is the right fit for you. Consider asking about team dynamics or upcoming projects.
