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- Tasks: Support patrons with information and technology needs while providing exceptional customer service.
- Company: Chelmsford Public Library, a vibrant community hub for learning and engagement.
- Benefits: Competitive hourly wage with opportunities for professional growth and mentorship.
- Why this job: Make a real difference in your community by helping others access information and technology.
- Qualifications: Master’s degree in Library Science preferred; relevant experience considered.
- Other info: Join a supportive team that values diversity and innovation in a fun work environment.
The predicted salary is between 21 - 34 £ per hour.
The Chelmsford Public Library is looking for the right professional to join a department of savvy, enthusiastic librarians who are excited about supporting the information, technology, and lifelong learning needs of our patrons. Our ideal Reference Librarian will be dedicated to public service and community education and will thrive on interacting with the public and providing exceptional customer service.
We’re looking for someone who can shift gears smoothly and prioritise patron needs. We want to see a depth of experience in providing direct reference services — in person, on the phone, and through live chat and email. Our reference librarians assist patrons with print and online resources, use of public computers, scanning/copying/printing/fax services, and study and meeting spaces. This colleague is a go-to guide for patrons and staff using digital platforms for reading, reader’s advisory, and reference, including e‑readers, tablets, phones, and computers.
We need someone ready to take ownership of assigned areas of non‑fiction collection development and to create library programs and outreach activities — especially for seniors — both independently and as part of a team. The ideal candidate will demonstrate top‑notch reference and customer service skills and be comfortable with a variety of web applications and social media. They will have solid technology skills, including competency with mobile platforms, and a strong desire to share these skills with the public, looking to improve digital access and literacy for all.
Please visit the Library website for the full job description.
This is a non‑benefitted position and is represented by the Chelmsford Federation of Teachers, Local 3569. The Town of Chelmsford is an EEO/AA Employer. Any person who needs assistance in fully participating in the application process should contact the Town of Chelmsford Personnel Department. We value diversity in backgrounds and experiences and are committed to an accepting and supportive work environment.
Our Library and Community: A fun and rewarding place to work! We have highly engaged residents and Town counterparts who support the library in visible ways. Our staff, Trustees, and Friends are excited to turn new ideas into reality, and we’re not afraid to try things out. We have welcomed many vibrant new librarians in the past few years as other staff grew into new positions; we support professional growth and cultivate an environment of mentorship and inclusion.
Qualifications
- Master’s degree in Library Science preferred. Other college degree with relevant experience considered.
- At least one year of experience in a public library preferred, especially in reference or information services.
- Demonstrated commitment to library and public service.
Full/Part Time: Part Time
Education: BA/BSc
Salary Range: $25.74 – $42.85 per hour
Salary Notes: Depending on qualifications, range is in 10 steps.
Closing Date: 2/6/2026. Preferred candidates: 1/23/2026
How to Apply: Please send cover letter and resume to Vickie Turcotte, Assistant Director.
Reference Specialist, Chelmsford Public Library (Chelmsford) employer: Massachusetts Board of Library Commissioners
Contact Detail:
Massachusetts Board of Library Commissioners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reference Specialist, Chelmsford Public Library (Chelmsford)
✨Tip Number 1
Get to know the library! Before your interview, spend some time exploring the Chelmsford Public Library. Familiarise yourself with their services and programs, especially those aimed at seniors. This will show your genuine interest and help you connect with the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with patrons, think of scenarios where you might need to assist someone. Role-play with a friend or family member to get comfortable with providing exceptional service in various situations.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with digital platforms and how you've helped others improve their digital literacy. Bring examples of how you've used technology in previous roles to enhance patron experiences.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Chelmsford Public Library's site. It’s the best way to ensure your application gets noticed and shows that you're serious about joining our enthusiastic team.
We think you need these skills to ace Reference Specialist, Chelmsford Public Library (Chelmsford)
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for public service and community education. Share specific examples of how you've provided exceptional customer service in the past, especially in reference or information services.
Tailor Your Resume: Don’t just send out a generic resume! Tailor it to reflect the skills and experiences that align with the Reference Specialist role. Emphasise your experience with digital platforms and any relevant library programs you've developed or participated in.
Show Off Your Tech Skills: Since tech-savviness is key for this role, make sure to mention your comfort with various web applications and social media. If you’ve helped patrons with e-readers or mobile platforms, shout about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Chelmsford Public Library!
How to prepare for a job interview at Massachusetts Board of Library Commissioners
✨Know Your Library
Before the interview, take some time to familiarise yourself with the Chelmsford Public Library's services and community initiatives. Understanding their mission and recent programs will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Reference Skills
Be prepared to discuss specific examples of how you've provided reference services in the past. Whether it's helping patrons with digital resources or assisting them in person, having concrete examples ready will highlight your experience and ability to meet patron needs effectively.
✨Emphasise Customer Service
Since this role is all about exceptional customer service, think of scenarios where you've gone above and beyond for a patron or resolved a challenging situation. Sharing these stories will illustrate your commitment to public service and your ability to connect with the community.
✨Tech Savvy is Key
Given the emphasis on technology in the job description, be ready to discuss your experience with various digital platforms and tools. Highlight any specific software or applications you've used, and consider mentioning how you've helped others improve their digital literacy, especially among seniors.
