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- Tasks: Provide friendly service, check materials in and out, and assist patrons with their needs.
- Company: Chelmsford Public Library, a welcoming community hub.
- Benefits: Earn $21.96/hour, with time and a half for Sundays.
- Other info: Flexible part-time role with opportunities to learn and grow.
- Why this job: Join a team that values customer satisfaction and community engagement.
- Qualifications: Library circulation experience preferred; enjoy interacting with diverse patrons.
The predicted salary is between 21 - 22 £ per hour.
The Chelmsford Public Library is looking for qualified applicants to join our team as a substitute Library Assistant for the Borrower Services Department. We are looking for someone to provide positive, courteous service to the public in a team‑oriented environment to ensure a high level of customer satisfaction.
Working at the Borrower Services desk means:
- Checking materials in and out to patrons
- Organizing patron reserves
- Answering the telephone and directing calls
- Registering new borrowers
- Assisting patrons with the copier
- Assisting patrons in locating materials
- Answering patron questions
- Reserving and distributing museum passes using online software while maintaining the highest level of patron confidentiality
- Maintaining proper order in the collection by reading shelves
- Performing other duties as requested
The Town of Chelmsford is an EEO/AA Employer.
Qualifications:
- Library circulation experience
- A four‑year college degree is preferred
- Familiarity with SirsiDynix Symphony ILS is a plus
- Ability to adapt smoothly to patron demands
- Enjoy interacting with people of all ages
- Ability to lift 35 lbs. with or without assistance
- Ability to push a cart full of library materials
- Ability to bend, reach and stand for extended periods of time
Part Time
Salary: $21.96/hour (Time and a half for Sundays)
Library Assistant Substitute, Borrower Services, Chelmsford Public Library (Chelmsford) employer: Massachusetts Board of Library Commissioners
Contact Detail:
Massachusetts Board of Library Commissioners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant Substitute, Borrower Services, Chelmsford Public Library (Chelmsford)
✨Tip Number 1
Get to know the library! Before your interview, take a stroll around Chelmsford Public Library. Familiarise yourself with the layout and services offered. This will help you feel more confident and show the interviewers that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about providing great service, think of examples from your past experiences where you've helped others. Be ready to share these stories during your interview to demonstrate your customer service skills.
✨Tip Number 3
Show your adaptability! The job requires you to handle various tasks and adapt to patron demands. Prepare to discuss how you've successfully managed multiple responsibilities in previous roles, especially in a busy environment.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Head over to our site and submit your application directly. It’s the best way to ensure we see your enthusiasm for joining the Chelmsford team!
We think you need these skills to ace Library Assistant Substitute, Borrower Services, Chelmsford Public Library (Chelmsford)
Some tips for your application 🫡
Show Your Library Love: When you're writing your application, let your passion for libraries shine through! Share any relevant experiences you've had in library settings or customer service roles. We want to see how you connect with the community and help patrons feel welcome.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. If you've got experience with library circulation or using systems like SirsiDynix Symphony ILS, shout about it! We love seeing candidates who pay attention to detail.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for someone who can provide positive, courteous service, so let that come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Massachusetts Board of Library Commissioners
✨Know Your Library Basics
Familiarise yourself with the Chelmsford Public Library's services and resources. Understand how the Borrower Services Department operates, including checking materials in and out, and using the SirsiDynix Symphony ILS if you can. This knowledge will show your enthusiasm and readiness to jump right in.
✨Showcase Your Customer Service Skills
Since this role is all about providing positive service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to adapt to patron demands.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific tasks, like assisting patrons with the copier or answering phone calls. Practise these scenarios beforehand so you can respond confidently and show that you’re ready for the day-to-day responsibilities of the job.
✨Dress the Part and Be Personable
While it’s a library, first impressions matter! Dress smartly and be approachable. Smile and maintain a friendly demeanour during the interview; this reflects the positive attitude you’ll bring to the team and the patrons you'll serve.