At a Glance
- Tasks: Lead the delivery of a key technical support services contract in defence.
- Company: Join a respected organisation in the UK defence and national security sector.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Other info: Opportunity for significant autonomy and career growth in a secure environment.
- Why this job: Make a real impact on critical defence capabilities while leading a dynamic team.
- Qualifications: Experience in managing complex service delivery and strong stakeholder management skills.
Technical Support Services Contract Manager
Location: Corsham, Wiltshire (On-Site) Salary: depending on experience, plus bonus and benefits
In addition to a competitive salary and discretionary performance-related bonus, we offer a comprehensive benefits package, including:
- Private Medical Insurance
- Private Dental Insurance
- Discounts on Private Medical Insurance for family members
- 25 days' annual leave plus public holidays
- Option to buy or sell up to 5 days' annual leave
- Two paid charity volunteering days per year
- Choice of two pension schemes
- Annual wellbeing allowance of £240
- Electric and Hybrid Car Leasing Scheme
- Cycle to Work Scheme
- Life Assurance of up to four times annual salary
- Lead a Strategic Defence Contract
We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community.
This is a high-profile leadership role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract.
The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning.
Security Requirements
Due to the nature of the work, applicants must
- Be a Sole British National
- Be capable of attaining and maintaining Developed Vetting (DV) clearance
- Be willing to undergo all necessary security vetting and screening processes
- Be able to work within highly secure Government and Defence environments
- Be willing to work full-time on-site in Corsham, Wiltshire
- Be willing and able to travel across the UK and to the USA
Applications from candidates who do not meet these requirements cannot be considered.
Key Responsibilities
- Lead the successful delivery of technical support services to the customer.
- Act as the primary customer interface for contractual and operational matters.
- Manage contract performance against agreed objectives, service levels and contractual commitments.
- Deliver effective governance through progress reviews, contract reviews and annual management reviews.
- Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
- Manage risks, issues, opportunities and improvement initiatives.
- Lead contract tasking, change control and commercial processes.
- Manage contract amendments, financial forecasting and commercial performance.
- Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
- Build strong customer relationships and identify opportunities for contract growth.
Essential Experience
- Experience managing complex service delivery, support services or defence contracts.
- Strong customer relationship and stakeholder management skills.
- Proven track record of governance, reporting and performance management.
- Experience managing budgets, forecasting and financial performance.
- Strong commercial awareness and understanding of contract change control.
- Ability to lead multidisciplinary teams in a secure or regulated environment.
Why Join Us?
This is an opportunity to lead a strategically important contract supporting critical defence capability.
You'll have significant autonomy, direct customer engagement and responsibility for driving operational excellence, contractual performance and service delivery within a highly respected organisation.
Ready to Take the Next Step?
If you are an experienced contract, programme or service delivery leader looking to make a tangible impact on critical UK defence capability, we would welcome your application.
This is an opportunity to take ownership of a strategically important contract, work alongside exceptional technical professionals and build trusted relationships with key defence stakeholders while ensuring the successful delivery of an important service.
If you have the leadership skills, commercial acumen and customer focus to drive outstanding contract performance, we would like to hear from you.
Apply today with your CV and a covering statement outlining your relevant experience and suitability for the role
Technical Support Services Contract Manager employer: MASS
Mass is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the defence sector. With a strong commitment to employee growth, you will benefit from professional development support and a generous benefits package, including 25 days of annual leave, all while working in the picturesque location of Corsham, England.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Services Contract Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technical Support Services Contract Manager at MASS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like MASS or be willing to refer you for that Technical Support Services Contract Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from MASS who’s on the lookout for their next Technical Support Services Contract Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Technical Support Services Contract Manager role at MASS!
We think you need these skills to ace Technical Support Services Contract Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at MASS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at MASS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at MASS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
