At a Glance
- Tasks: Lead the delivery of a key technical support services contract in defence.
- Company: Join a respected organisation in the UK defence and national security sector.
- Benefits: Enjoy private medical insurance, generous leave, and a wellbeing allowance.
- Other info: Full-time on-site role with opportunities for travel and career growth.
- Why this job: Make a real impact in defence while working with top professionals.
- Qualifications: Experience in managing complex service delivery and strong stakeholder management skills.
The predicted salary is between 45149 - 55183 £ per year.
Technical Support Services Contract Manager
In addition to a competitive salary and discretionary performance-related bonus, we offer a comprehensive benefits package, including:
- Private Medical Insurance
- Private Dental Insurance
- Discounts on Private Medical Insurance for family members
- 25 days' annual leave plus public holidays
- Option to buy or sell up to 5 days' annual leave
- Two paid charity volunteering days per year
- Choice of two pension schemes
- Annual wellbeing allowance of £240
- Electric and Hybrid Car Leasing Scheme
- Cycle to Work Scheme
- Life Assurance of up to four times annual salary
- Lead a Strategic Defence Contract
We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community.
This is a high-profile leadership role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract.
The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning.
- Security Requirements
- Be a Sole British National
- Be capable of attaining and maintaining Developed Vetting (DV) clearance
- Be willing to undergo all necessary security vetting and screening processes
- Be able to work within highly secure Government and Defence environments
- Be willing to work full-time on-site in Corsham, Wiltshire
- Be willing and able to travel across the UK and to the USA
Applications from candidates who do not meet these requirements cannot be considered.
Key Responsibilities
- Lead the successful delivery of technical support services to the customer.
- Act as the primary customer interface for contractual and operational matters.
- Manage contract performance against agreed objectives, service levels and contractual commitments.
- Deliver effective governance through progress reviews, contract reviews and annual management reviews.
- Produce high-quality reports covering technical performance, financial performance, staffing, contractual matters and health and safety.
- Manage risks, issues, opportunities and improvement initiatives.
- Lead contract tasking, change control and commercial processes.
- Manage contract amendments, financial forecasting and commercial performance.
- Coordinate delivery teams to ensure appropriate capability, capacity and skills are available.
- Build strong customer relationships and identify opportunities for contract growth.
Essential Experience
- Experience managing complex service delivery, support services or defence contracts.
- Strong customer relationship and stakeholder management skills.
- Proven track record of governance, reporting and performance management.
- Experience managing budgets, forecasting and financial performance.
- Strong commercial awareness and understanding of contract change control.
- Ability to lead multidisciplinary teams in a secure or regulated environment.
Why Join Us?
This is an opportunity to lead a strategically important contract supporting critical defence capability.
You'll have significant autonomy, direct customer engagement and responsibility for driving operational excellence, contractual performance and service delivery within a highly respected organisation.
This is an opportunity to take ownership of a strategically important contract, work alongside exceptional technical professionals and build trusted relationships with key defence stakeholders while ensuring the successful delivery of an important service.
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Technical Support Services Contract Manager in Neston employer: MASS
Mass is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the defence sector. With a strong commitment to employee growth, you will benefit from professional development support and a generous benefits package, including 25 days of annual leave, all while working in the picturesque location of Corsham, England.
