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- Tasks: Oversee daily service operations and enhance delivery models for exceptional service outcomes.
- Company: Join MASS, a leader in IT services focused on national security and innovation.
- Benefits: Enjoy competitive salary, generous leave, wellbeing allowance, and career development support.
- Why this job: Make a real impact in a dynamic environment while supporting national security.
- Qualifications: Experience in IT service management and ability to manage complex operational environments.
- Other info: Embrace a culture of wellbeing with extensive support programmes for employees.
The predicted salary is between 37000 - 43000 £ per year.
IT Service Manager – Permanent – St Neots – Hybrid (4 onsite / 1 remote) £43,000 - £50,000
- 25 days annual leave inclusive of up to 3 days Christmas shutdown
- Buy or sell up to 5 days’ annual leave
- Annual Wellbeing allowance
- Two pension schemes to choose from
- Private Medical Insurance discounts for additional family members
- Life Assurance scheme up to 4 x salary
- Share Save scheme
- Electric/Hybrid Car leasing scheme
- Cycle to work scheme
- Retail discounts
- Career development support
At MASS, service excellence is central to our mission. We deliver dependable, high‑quality services that support national security, drive efficiency, and continuously evolve, fostering innovation and scalability in our approach. We’re seeking a driven Service Management professional with a strong record of delivering exceptional service outcomes. Reporting to the Head of Delivery, you’ll oversee daily service operations, maintain service health, and ensure effective support across a key service area. You’ll enhance our delivery model, build strong client relationships, improve processes, and champion continuous improvement, ensuring our services remain robust, efficient, scalable, and aligned with evolving customer needs.
You will make sure:
- Daily service performance meets SLAs, KPIs, and availability targets.
- Incidents, problems, and changes are effectively coordinated and resolved.
- System performance is continuously monitored, with risks and trends identified early.
- Clear and timely service reports and dashboards are produced.
- Continuous improvement opportunities are identified and delivered.
- Service changes and enhancements are validated and transitioned smoothly.
- Services comply with governance frameworks, operational standards, and external requirements.
- Service insights, risks, and recommendations support wider planning and governance.
The invaluable experience you’ll bring, to help us achieve more.
Essential:
- Ability to manage complex operational environments
- Experience in IT service management or similar operational roles
- Familiarity with ITIL or structured service management practices
- Experience managing high availability or business critical services
- Understanding of ISO9001, ISO27001, and ISO20000 standards
- Willing to obtain Security Clearance (SC) (Minimum) and Developed Vetting (DV).
Desirable:
- Experience working within Defence or Government
Wellbeing is at the core of our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme.
Our Non-negotiables:
- Due to the highly secure nature of the projects that you will be involved with, you must be:
- A Sole UK National and eligible to work in the UK
- Eligible to obtain and maintain a UK Government SC-level security clearance
Apply today to see how working for MASS could work for you.
Project Manager in Chatteris employer: MASS
Contact Detail:
MASS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in Chatteris
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around service excellence. We want you to show them how you can contribute to their goals and make a real impact!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. We want you to feel confident discussing your experience in IT service management and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We’re all about building relationships, so let them know you appreciate the opportunity to chat!
We think you need these skills to ace Project Manager in Chatteris
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in IT service management and any relevant qualifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service excellence and how you can contribute to our mission at MASS. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex operational environments. Use metrics where possible to show how you've delivered exceptional service outcomes in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at MASS
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Familiarise yourself with structured service management practices and be ready to discuss how you've applied these in past roles. This will show that you understand the framework MASS operates within.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've managed incidents and resolved problems in high availability environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to keep services running smoothly under pressure.
✨Showcase Your Continuous Improvement Mindset
MASS values innovation and scalability, so come prepared with ideas on how you’ve identified and implemented continuous improvement opportunities in previous roles. Discuss specific changes you made and the positive impact they had on service delivery.
✨Build Rapport with Your Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their service delivery model and how they measure success. This not only shows your interest but also helps you assess if MASS is the right fit for you.
