Mass builds operational systems for businesses using Airtable. We help teams in the UK and Europe replace spreadsheets and fragmented tools with systems that scale.
We’re looking for a Support Specialist who has a strong knowledge of Airtable to work with our team to provide support to our managed clients. You’ll help manage our in-house ticketing system, helping users who need guidance, and diagnosing technical bugs that have been uncovered by users.
We are looking for a developer who has a technical foundation, either through education and qualifications or from working in a development role.
Core requirements
- This role requires a strong knowledge of Airtable as a technical platform (2+ years)
- This role requires strong English communication skills, both written and spoken for support calls.
- You must be located in a valid timezone (GMT + or - 3 hours).
We are ideally looking for a remote freelancer (fixed or variable hours), but if you are within commuting distance to our offices in Battle, East Sussex (TN33 0EX) we are open to applicants interested in full-time employment.
Application process
Applicants who proceed to an interview will run through a 30 minute hands‑on technical test with a member of the engineering team.
Airtable Support Specialist in Battle employer: MASS
MASS is an exceptional employer, offering a dynamic work environment in St Neots where innovation thrives. With a strong focus on employee growth and development, you will have the opportunity to work with cutting-edge EW/RF technologies while collaborating with a team of experts dedicated to delivering impactful projects. Our supportive culture fosters creativity and encourages professional advancement, making it a rewarding place to build your career.
