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- Tasks: Manage customer enquiries and ensure top-notch service delivery in the marine industry.
- Company: Dynamic marine service provider with a focus on customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a team where your skills can make waves in customer service and marine operations.
- Qualifications: Diploma in Electronic & Electrical and 3 years of marine industry experience.
- Other info: Fast-paced role with leadership opportunities and a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for processing customer enquiries through emails and phone calls and liaising with customers on their service enquiries.
Provide information in answer to inquiries about accounts, products, and services to the customers and must interact with them.
Able to generate sales from customers’ enquiries.
Liaise with customers on fulfilment discrepancies.
Handle and resolve customer complaints concerning billing rendered or services.
Answer questions of the customers related to the services or products and the maintenance or operation of the organisation.
Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
Proper planning on allocation of service engineer for jobs assigned as well as accurate records and timely mode.
Handle purchasing matters as per customer enquiries and must be able to handle under pressure.
Ensure assigned vessels are monitored constantly.
Take extreme care when assigned engineers onboard executing jobs.
Spare used by engineers onboard must always be approved by customers.
Take responsibility to finalise jobs once engineers submit reports.
Job Requirements:
- Minimum Diploma in Electronic & Electrical.
- Minimum 3 years working experience in Marine Industry.
- Leadership skill on allocation of Service Engineer for jobs assigned.
- The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion.
- Working location at Tuas Area.
Marine Service Planner employer: MASS POWER SERVICES PTE. LTD.
Contact Detail:
MASS POWER SERVICES PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marine Service Planner
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common questions and your responses. This will help you sound confident and articulate when discussing your experience in the marine industry.
✨Tip Number 3
Don’t be shy about following up! After an interview or a conversation, drop them a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Marine Service Planner
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries, resolved complaints, and provided top-notch support in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the Marine Service Planner role.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their applications to our job description. Mention specific experiences that relate to processing customer enquiries and liaising with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MASS POWER SERVICES PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your knowledge of the marine industry, especially around customer service and technical aspects. Familiarise yourself with common inquiries and complaints that customers might have, as well as the services offered by the company.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer inquiries or complaints in the past to demonstrate your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've resolved issues under pressure. Think about times when you had to coordinate with different departments or manage service discrepancies, and be prepared to share those experiences.
✨Highlight Your Leadership Experience
As a Marine Service Planner, you'll need to allocate service engineers effectively. Share any relevant leadership experiences you have, even if they were informal, and explain how you managed tasks and people to achieve successful outcomes.