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- Tasks: Coordinate customer service enquiries and ensure effective communication with clients.
- Company: Dynamic marine industry leader focused on customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Join us to make a real difference in customer service and operations.
- Qualifications: Diploma in Electronic & Electrical and 3 years of marine industry experience.
- Other info: Fast-paced role with opportunities for leadership and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for processing customer enquiries through emails and phone calls and liaising with customers on their service enquiries.
Provide information in answer to inquiries about accounts, products, and services to the customers and must interact with them.
Able to generate sales from customers' enquiries.
Liaise with customers on fulfilment discrepancies.
Handle and resolve customer complaints concerning billing rendered or services.
Answer questions of the customers related to the services or products and the maintenance or operation of the organisation.
Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
Proper planning on allocation of service engineer for jobs assigned as well as accurate records and timely mode.
Handle purchasing matters as per customer enquiries and must be able to handle under pressure.
Ensure assigned vessels are monitored constantly.
Take extreme care when assigned engineers onboard executing jobs.
Spare used by engineers onboard must always be approved by customers.
Take responsibility to finalise jobs once engineers submit reports.
Job Requirements:
- Minimum Diploma in Electronic & Electrical.
- Minimum 3 years working experience in Marine Industry.
- Leadership skill on allocation of Service Engineer for jobs assigned.
- The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion.
- Working location at West Area.
Technical Service Coordinator in London employer: MASS POWER SERVICES PTE. LTD.
Contact Detail:
MASS POWER SERVICES PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the marine industry and let them know you're on the hunt for a Technical Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples where you've successfully handled complaints or resolved issues under pressure. We want to see you shine when discussing how you can generate sales from customer enquiries!
✨Tip Number 3
Show off your leadership skills! Be ready to talk about how you've allocated resources or coordinated teams in past roles. This is key for the Technical Service Coordinator position, so make sure we know you can handle the pressure and keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to take on the challenges of the marine industry.
We think you need these skills to ace Technical Service Coordinator in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in handling customer enquiries and complaints. We want to see how you've effectively communicated with customers in the past, so share specific examples that demonstrate your ability to provide excellent service.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Take a moment to customise your application for the Technical Service Coordinator role. We love when candidates align their experiences with our job description, so mention how your background in the marine industry fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MASS POWER SERVICES PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your knowledge of electronic and electrical systems, especially in the marine industry. Be ready to discuss specific experiences where you've successfully handled customer enquiries or resolved complaints.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through emails or phone calls.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to handle service discrepancies or customer complaints. Be prepared to explain how you approached these situations and what the outcomes were, showcasing your ability to work under pressure.
✨Plan for Team Coordination
This role requires liaising with various departments and coordinating service engineers. Be ready to discuss how you've successfully collaborated with teams in previous roles and how you would approach planning and allocation in this position.