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- Tasks: Provide exceptional customer service while registering patients and verifying insurance coverage.
- Company: Join the renowned Mass General Brigham, a leader in healthcare innovation.
- Benefits: Competitive hourly pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in patient care while developing valuable skills in healthcare administration.
- Qualifications: High school diploma and 1-2 years of experience in patient registration or customer service.
- Other info: Dynamic role with evening shifts and a chance to work alongside healthcare professionals.
The predicted salary is between 22 - 34 £ per hour.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day-to-day issues.
Essential Functions:
- Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
- Ensure accurate and complete documentation of all registration activities.
- Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
- Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
- Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues.
- Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.
Qualifications
Education: High School Diploma or Equivalent required.
Experience: 1-2 years in patient registration, customer service, or a related healthcare administrative role.
Knowledge, Skills and Abilities:
- Proficient knowledge of medical terminology, insurance processes, and registration procedures.
- Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
- Experience working with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
- Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
- Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.
Physical Requirements:
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Remote Type: Onsite
Work Location: 55 Fruit Street
Scheduled Weekly Hours: Regular
Work Shift: Evening (United States of America)
Pay Range: $28.30/Hourly
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
ED Treatment Area Coordinator in London employer: Mass General Brigham
Contact Detail:
Mass General Brigham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ED Treatment Area Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Mass General Brigham on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the ED Treatment Area Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of medical terminology and insurance processes. We want you to feel confident discussing how you can provide exceptional customer service and handle complex registration tasks.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you resolved registration-related issues or supported junior staff. This will demonstrate your ability to handle day-to-day challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Mass General Brigham.
We think you need these skills to ace ED Treatment Area Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ED Treatment Area Coordinator role. Highlight your experience in patient registration and customer service, and don’t forget to mention your knowledge of insurance processes and medical terminology!
Show Off Your Skills: We want to see your skills shine! Be sure to include specific examples of how you've handled complex registration processes or resolved issues in previous roles. This will help us understand how you can contribute to our team.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is consistent. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mass General Brigham
✨Know Your Stuff
Make sure you brush up on medical terminology and insurance processes before the interview. Familiarity with patient registration and EHR systems will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, be prepared to share examples of how you've handled difficult situations or resolved issues in previous jobs. Highlight your communication skills and ability to work well with patients and colleagues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific registration challenges, like dealing with duplicate records or complex insurance plans. Think through your responses ahead of time so you can demonstrate your problem-solving abilities and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.