Care Coordinator, Recovery Coach in London

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system‐led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community‐based ambulatory care. This work stems from Mass General Brigham\’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

The care coordinator/recovery coach will support the medication for addiction treatment office. We are looking for someone with a skillset/interest in working with corrections and women\’s health. This role will be directly supporting the recovery clinic which provides medication for alcohol and opioid disorder.

Job SummaryWe are seeking a full‐time, 40‐hour care coordinator/recovery coach to work onsite Monday through Friday from 8:00am to 5:00pm.

About The RoleAs a Recovery Coach, you\’ll provide non‐clinical services which are centered on the primary goal of assisting patients with navigating recovery. This role is all about creating a connection—fostering trust, offering guidance, and helping individuals find and follow their own recovery pathways. You will play a part of the continuum of care in addiction recovery treatment services and assist patients with coordinating service needs to build and maintain a healthy recovery network as well as assisting with navigating clients into the appropriate level of care that matches their needs. You must have excellent problem‐solving skills; the ability to work independently and as part of an interdisciplinary team; the ability to apply risk management and problem‐solving techniques to clinical situations; the ability to thrive in a fast‐paced, team‐oriented environment as well as feel comfortable working with clients in crisis situations. Having basic knowledge and understanding of current version of DSM and psychiatric medications is a plus.

What You\’ll Do

Offer peer mentorship, advocacy, and recovery coaching

Coordinate care and connect clients with appropriate services and resources

Help clients build coping skills, self‐determination, and personal empowerment

Work collaboratively with a multidisciplinary care team

Create a judgment‐free, safe, and supportive environment

Qualifications

Education: High School Diploma or Equivalent required; Bachelor\’s in Psychology preferred

Certification: CRSW (Certified Recovery Support Worker – NH) preferred

Experience:

At least 3 years working with individuals with substance use disorders

At least 2 years of sustained recovery experience

Additional Job Details (if Applicable)

Skills:

Strong leadership and communication skills

Ability to build effective, empathetic relationships with clients and colleagues

A deep understanding of recovery principles and trauma‐informed care

Remote TypeOnsite

Work Location15 Old Rollinsford Road

Scheduled Weekly Hours40

Employee TypeRegular

Work ShiftDay (United States of America)

Pay Range$20.99 – $29.99/Hourly

Grade5

EEO Statement1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership \”looks like\” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‐Focused, half Performance‐Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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