Control Room Operator

Site: The Brigham and Women’s Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the general direction of the leader on duty, and according to established policies and procedures operates the computerized building automation and alarm system operations center and interprets and responds to information provided by the system.

Takes corrective action as needed and responds to emergency situations and has the ability to work independently.

May be required to work weekends or rotating shifts.

Does this position require Patient Care? No

Essential Functions

• Operates computerized Building Operations Center, which includes the Honeywell Siemens Controls and ENE Building Systems computers, Translogic system and Thyssen Elevator computer system.
• Interprets and responds to information provided by the system(s) determining normal and corrective action.
• Receives phone calls from all areas of the hospital and takes appropriate action.
• Dispatch calls to personnel as warranted.
• Assigns other Engineering Department personnel as required for corrective actions.
• Maintains and issues computerized corrective work orders.
• Maintains handwritten and computerized log(s) of all transmissions, assignments and/or communications in accordance with department standards.
• Performs equipment inspections on the M-1 level to ensure they meet standards.
• Communicates with other employees and management on necessary information regarding building systems operation.
• Maintains a cooperative relationship with utility suppliers and outside vendors to the hospital (i. e.

MASCO, MATEP, Boston Edison, Boston Fire Department, Honeywell, American Service, Thyssen Elevator, etc.) to respond to malfunctions of equipment.

• May contact vendors as necessary.
• Performs duties of a maintenance mechanic on a periodic basis to maintain a familiarity with changing systems and building layouts.
• Responds to emergency situations as appropriate.
• Attends and actively participates in department, team, and one on one meetings with supervisor.
• Provides updates in shift huddles with team members to ensure continuity of services across shifts.
• Maintains a safe and clean work environment in areas where work is performed and in Engineering department.
• Closes work order in Maximo to maintain an accurate record of services provided.
• Completes work in accordance with regulatory and accreditation standards.
• Supports team members to problem solve and complete work orders to meet customer needs.
• Upholds BWH values and customer service standards in all interactions within and outside of the Engineering Department.

Qualifications

Education: High School Diploma or Equivalent required

• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials

Experience: 3 or more years of experience in extensive technical training in mechanical and electrical equipment repair required.

Experience in the operation of PC level computer systems required.

• Knowledge, Skills and Abilities
• Must be able to read, write and perform arithmetic calculations at a level generally acquired through a high school education or equivalent.
• Knowledge of basic HVAC design.
• Must be able to interpret standard mechanical diagrams, charts, and blueprints.
• Requires analytical ability to respond quickly and to accurately assess equipment malfunctions and take appropriate corrective action.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)
• Remote Type
• Onsite
• Work Location
• 75 Francis Street
• Scheduled Weekly Hours
• Employee Type
• Regular
• Work Shift
• Rotating (United States of America)
• Pay Range
• Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level.

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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