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- Tasks: Support the Pain and Spine team with administrative and clinical functions.
- Company: Join Mass General Brigham, a leader in innovative community-based healthcare.
- Benefits: Enjoy competitive pay, comprehensive benefits, and career advancement opportunities.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: High school diploma required; 3-5 years of office experience preferred.
- Other info: Work onsite at Newton-Wellesley Hospital, Monday to Friday, 8:00am-5:00pm.
The predicted salary is between 22 - 32 £ per hour.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.
We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. The vision for this role is to support both the Pain and Spine specialties within Newton-Wellesley Hospital Ambulatory Care Center (159 Wells Avenue in Newton). At the Newton-Wellesley Hospital Spine Center we work as a multidisciplinary team, with an emphasis on communication and coordination. Our specialists treat the full range of spinal disorders that affect the cervical, thoracic, and lumbar areas of the spine. After a careful evaluation with diagnostic and imaging tests, we create a personalized treatment plan based on your needs and goals.
At the Pain Management Service at Newton-Wellesley Hospital, we care for people with many types of pain caused by a number of conditions, including acute pain that comes on suddenly and is caused by a specific injury or condition, chronic pain and cancer-related pain. We use a compassionate, team-based approach to diagnosing, relieving, and treating acute and chronic pain. We tailor our multimodal and multidisciplinary treatment plans to your unique condition and needs. Our top priority is to reduce or eliminate pain and help patients function as independently as possible.
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the Pain and Spine team onsite Monday through Friday from 8:00am-5:00pm.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
- Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Provides functional guidance to Office and Practice Assistants.
- In conjunction with Supervisor oversees daily activities of practice staff.
- May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
Education: High School Diploma or Equivalent required. Experience: 3-5 years office experience required.
Additional Job Details
Remote Type: Onsite Work Location: 159 Wells Avenue Scheduled Weekly Hours: Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $27.17/Hourly Grade 4.
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham.
Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Clinic/Practice Assistant, Pain Management employer: Mass General Brigham
Contact Detail:
Mass General Brigham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic/Practice Assistant, Pain Management
✨Tip Number 1
Network like a pro! Reach out to current employees at Mass General Brigham on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Pain Management and Spine specialties, and be ready to discuss how your skills can support their mission of exceptional patient care.
✨Tip Number 3
Show off your soft skills! In a role like Clinic/Practice Assistant, communication and teamwork are key. Be sure to highlight your experience working in a team and how you handle patient interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mass General Brigham family!
We think you need these skills to ace Clinic/Practice Assistant, Pain Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinic/Practice Assistant role. Highlight your relevant experience in administrative tasks and patient care, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your skills shine! Mention any specific software or systems you've used in previous roles, especially if you've acted as a 'Super User' in scheduling or billing systems. This will give us confidence in your ability to hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team at Mass General Brigham.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mass General Brigham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic/Practice Assistant in Pain Management. Familiarise yourself with the specific tasks mentioned in the job description, like scheduling appointments and handling patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this position involves working within a multidisciplinary team, be prepared to discuss your experience collaborating with others. Share examples of how you've effectively communicated and coordinated with colleagues in previous roles. Highlighting your ability to work well in a team will resonate with the interviewers at Mass General Brigham.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to manage multiple tasks or resolve conflicts in a clinical setting. Practising your responses will help you articulate your problem-solving skills and adaptability, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new hires, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the workplace culture aligns with your values.
