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- Tasks: Be the friendly face for patients, handling check-ins, scheduling, and phone reception.
- Company: Join Mass General Brigham, a leader in healthcare dedicated to exceptional patient care.
- Benefits: Enjoy professional development, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in patients' lives while growing your skills in a collaborative team.
- Qualifications: High school diploma required; customer service experience preferred, medical office experience is a plus.
- Other info: Full-time role, Monday to Friday, 8:00 am to 4:30 pm, with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
In this role, you will be the first point of contact for our patients, providing them with world-class customer service. Your responsibilities will include performing check-in, check-out, and phone reception duties. You will verify insurance eligibility, collect copayments and outstanding patient balances, and schedule follow-up appointments. Additionally, you will secure prior authorizations, referrals, and appointments for specialty care and testing. Your attention to detail will be key as you reconcile daily batch and global processing to ensure accurate financial records. Your friendly and professional demeanor will shine as you answer phones and assist patients or route calls to the appropriate department.
Collaboration is at the heart of our practice, and as a Scheduler, you will work closely with your co-workers to achieve common goals. You will willingly share your knowledge and expertise, offering assistance as needed. By fostering a supportive and inclusive environment, we can provide the highest level of care to our patients.
At Mass General Brigham, we value ongoing growth and improvement. As a Practice Assistant, you will have the chance to learn and apply new procedures, protocols, and software programs. You will participate in training sessions and become proficient in new tools to increase your productivity and impact. We foster professional development and offer support for your career progression within our organization. Moreover, you may have the chance to assist other departments or sites as needed, allowing you to gain diverse experience.
Join our world-class team at Mass General Brigham and make a difference in the lives of our patients. Apply now and be a part of our ambitious mission to provide exceptional care to our community.
Qualifications- High school diploma or equivalent required
- Associates or Bachelor's degree preferred
- 1 - 2 years customer service experience required
- Prior medical office experience preferred
We are currently hiring a full-time, 40-hour Scheduler to work on site Monday-Friday between 8:00 am and 4:30 pm! Our Schedulers play a vital role in providing high-quality care to our patients.
Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Scheduler, Endoscopy - Haverhill employer: Mass General Brigham Community Physicians
Contact Detail:
Mass General Brigham Community Physicians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler, Endoscopy - Haverhill
✨Tip Number 1
Familiarise yourself with the specific duties of a Scheduler in an endoscopy setting. Understanding the nuances of patient check-in, insurance verification, and appointment scheduling will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled challenging situations. This role requires a friendly and professional demeanour, so showcasing your ability to connect with patients will set you apart.
✨Tip Number 3
Research Mass General Brigham's values and mission. Being able to articulate how your personal values align with theirs can demonstrate your commitment to providing exceptional care and being part of their community-focused team.
✨Tip Number 4
Prepare to discuss your adaptability and willingness to learn new procedures and software. Since ongoing growth is valued in this role, showing that you're eager to develop your skills will resonate well with the hiring team.
We think you need these skills to ace Scheduler, Endoscopy - Haverhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in medical or office settings. Emphasise skills like attention to detail and collaboration, which are crucial for the Scheduler role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional patient care. Mention specific experiences where you demonstrated excellent customer service and teamwork, aligning with the values of Mass General Brigham.
Highlight Relevant Qualifications: Clearly state your educational background and any relevant certifications. If you have prior medical office experience, make sure to detail this, as it is preferred for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Mass General Brigham Community Physicians
✨Showcase Your Customer Service Skills
As a Scheduler, you'll be the first point of contact for patients. Be prepared to discuss your previous customer service experience and how you handled challenging situations. Use specific examples to demonstrate your ability to provide world-class service.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description, such as verifying insurance eligibility and scheduling appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Emphasise Attention to Detail
Since accuracy is crucial in this position, be ready to discuss how you ensure attention to detail in your work. You might want to share examples of how you've reconciled records or managed sensitive information in past roles.
✨Demonstrate Team Collaboration
Collaboration is essential in this role. Prepare to talk about your experiences working in teams, how you support colleagues, and how you contribute to a positive work environment. Highlight any instances where you helped foster teamwork.
