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For Companies At a Glance
- Tasks: Engage with customers, sell services, and support our Product Support team.
- Company: Join a dynamic team at Masons Kings, focused on customer satisfaction.
- Benefits: Receive training, gain experience, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a collaborative and fast-paced setting.
- Why this job: Make a difference by helping customers and enhancing their service experience.
- Qualifications: Hardworking, reliable, and eager to learn; customer interaction skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a hardworking and reliable Centralised Connected Support assistant. This role is to expand our current centralised connected support team and to assist proactively growing our Product Support business. You will be required to contact our customers to sell servicing and repairs and directly liaise with our service managers to report equipment problems. Training provided.
ESSENTIAL DUTIES
- Customer interaction
- Monitoring Diagnostic Trouble Codes
- Monitoring and handling maintenance alerts
- Assist with loading maintenance plans into supplier system for auto maintenance reminders
- Assist in providing maintenance quotations
- Assist with extended warranty plans
- Upselling parts and service
- Ability to carry out follow up customer calls
- Ability to monitor multiple manufacturer systems
PREFERRED SKILLS
Centralised Connected Support Assistant Masons Kings in Devon employer: Masons Kings Ltd
Contact Detail:
Masons Kings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centralised Connected Support Assistant Masons Kings in Devon
✨Tip Number 1
Get to know the company inside out! Research Masons Kings and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers and service managers, being clear and confident is key. Try role-playing scenarios with friends or family to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Follow up after your application! A quick email or call can show your enthusiasm for the role. It’s a great way to remind them of your interest and keep your name fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application directly, and it makes it easier for us to track your progress. Plus, it shows you’re tech-savvy and ready to jump into the digital world of support!
We think you need these skills to ace Centralised Connected Support Assistant Masons Kings in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Centralised Connected Support Assistant. We want to see how you can contribute to our team!
Show Your Customer Service Skills: Since this role involves a lot of customer interaction, be sure to showcase any previous experience you have in customer service. We love candidates who can demonstrate their ability to engage and assist customers effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Masons Kings Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centralised Connected Support Assistant. Familiarise yourself with customer interaction techniques and the importance of upselling parts and services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves direct customer contact, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers in the past, especially in situations where you had to handle equipment problems or upsell services.
✨Be Ready for Technical Questions
Brush up on your understanding of Diagnostic Trouble Codes and maintenance alerts. Be prepared to discuss how you would monitor these systems and assist with maintenance plans. Showing that you have a grasp of the technical aspects will impress the interviewers.
✨Demonstrate Your Proactive Approach
This role requires a proactive mindset, so think of examples where you've taken initiative in previous roles. Whether it’s following up with customers or suggesting improvements, showcasing your ability to take charge will resonate well with the hiring team.