At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a vibrant hospitality environment.
- Company: Join St Austell Brewery, a family-owned business with a rich 175-year heritage.
- Benefits: Enjoy discounts, bonuses, training opportunities, and a supportive work culture.
- Other info: Be part of an inclusive team that values your voice and career growth.
- Why this job: Take the next step towards becoming a General Manager in a dynamic and rewarding role.
- Qualifications: Previous senior hospitality management experience and a passion for developing people.
The predicted salary is between 31500 - 38500 £ per year.
Lead, inspire and take the next step towards becoming a General Manager
At St Austell Brewery, we're brewing great experiences for generations to come.
As the South West's leading brewing, hospitality and drinks wholesale business, we're proud of our 175-year heritage, award-winning pubs and commitment to developing great people.
We're looking for an ambitious Deputy General Manager to join our team and play a key role in delivering exceptional guest experiences, building high-performing teams and driving commercial success.
This is an exciting opportunity for an experienced hospitality manager who is ready to take the next step towards a General Manager position.
About the role
Working closely with the General Manager, you'll help lead the day-to-day operation of the business, creating a positive and engaging culture for both guests and colleagues.
You'll support the delivery of sales, profit and service targets while ensuring the highest standards of food quality, guest experience, compliance and team engagement.
When the General Manager is away, you'll confidently take the lead, motivating your team to deliver outstanding hospitality and ensuring the business continues to perform at its best.
Key responsibilities
- Support the General Manager in the successful operation of the business.
- Lead, coach and develop a passionate team to deliver exceptional guest experiences.
- Drive sales, profitability and operational performance.
- Develop future talent through coaching, training and succession planning.
- Ensure consistently high standards across front and back of house.
- Champion health, safety and compliance across the business.
- Manage guest feedback and continually improve service standards.
- Build an inclusive, people-focused culture aligned to St Austell Brewery values.
About you
You'll be an experienced hospitality leader with a passion for developing people and delivering memorable guest experiences.
We're looking for someone who has
- Previous senior hospitality management experience.
- At least two years' experience as an Assistant Manager within a large turnover hospitality business.
- Strong commercial awareness and understanding of business performance.
- Excellent communication and leadership skills.
- Experience coaching and developing teams.
- A hands-on approach and the ability to thrive in a fast-paced environment.
- A desire to progress towards a future General Manager role.
Why join St Austell Brewery?
Joining St Austell Brewery means becoming part of an independent, family-owned business where people are at the heart of everything we do.
With opportunities across our pubs, breweries and support teams, we're committed to helping our colleagues build rewarding careers.
- Our benefits include
- Company bonus scheme
- 30% discount on food & drink within our managed pubs
- 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
- 50% discount on accommodation within the managed estate
- Fantastic training & career development opportunities
- Pension Scheme - 4% Employee and Employer or increase to 5%
- Cycle to work scheme
- Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
- Westfield Rewards – Shopping rewards
- Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
- Access to Thrive, our learning platform packed with training, resources and development opportunities,
- Clear career pathways designed to help you grow
Ready to experience more?
If you're a passionate hospitality leader looking for your next challenge and eager to develop into a future General Manager, we'd love to hear from you.
Additional Info
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.
We also welcome requests for flexible working.
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Deputy General Manager employer: Masons Arms, Branscombe
The Masons Arms is an exceptional employer, nestled in the picturesque village of Branscombe, offering a unique opportunity to work in a charming 14th-century pub. With a strong focus on employee growth through in-house training programmes, flexible working options, and generous discounts, we foster a warm and welcoming work culture that values teamwork and community spirit. Join us to be part of a dedicated team that takes pride in delivering excellent service while enjoying the beauty of our rural surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Masons Arms, Branscombe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Masons Arms, Branscombe
Don't be shy about reaching out to Masons Arms, Branscombe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Masons Arms, Branscombe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Masons Arms, Branscombe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
