Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and optimise Salesforce solutions for clients, focusing on Sales Cloud and Service Cloud.
- Company: Join a boutique Salesforce partner known for personalised, high-impact solutions across the UK.
- Benefits: Enjoy a fully remote role with flexible hours, competitive salary, and ongoing training opportunities.
- Why this job: Be part of a collaborative team that values innovation and client success in a dynamic industry.
- Qualifications: Experience in Salesforce solutions, strong communication skills, and Salesforce Certified Administrator (ADM 201) required.
- Other info: Ideal for proactive individuals who thrive in a remote work environment and love problem-solving.
The predicted salary is between 42000 - 58000 £ per year.
Location: Remote (You must be UK-based)
Employment Type: Full-time
Industry: Salesforce Consultancy / Technology Services
Salary: £50,000
About Us
My customer is a boutique Salesforce partner dedicated to delivering high-impact, personalised solutions to our clients across the UK. The fully remote team thrives on collaboration, innovation, and a passion for all things Salesforce. We pride ourselves on offering tailored managed services that drive lasting value for our clients, with a strong focus on Sales Cloud and Service Cloud.
Role Overview
Looking for a proactive and client-focused Salesforce Managed Services Consultant to join the growing team. This role will involve supporting, enhancing, and optimising Salesforce orgs for our managed service clients, with a particular emphasis on Sales Cloud and Service Cloud solutions. You will work closely with our clients to understand their evolving business needs, provide strategic guidance, resolve day-to-day issues, and implement continuous improvements.
Key Responsibilities
- Act as the primary point of contact for assigned managed service clients.
- Manage and resolve client support tickets in a timely and efficient manner.
- Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.
- Identify opportunities for improvement and automation within client orgs.
- Provide expert guidance on Salesforce best practices, data management, and governance.
- Collaborate with internal team members (e.g. developers, architects) to deliver solutions.
- Conduct regular health checks and usage reviews with clients.
- Participate in client meetings, planning sessions, and ongoing relationship management.
- Maintain accurate records of work using project and ticketing tools (e.g. Jira, Asana, Salesforce).
Requirements
Must-Have:
- Proven experience delivering and supporting Salesforce solutions, ideally in a managed service or consultancy capacity.
- Deep understanding of Sales Cloud and Service Cloud features and configuration.
- Strong experience with Salesforce configuration (flows, validation rules, page layouts, reports/dashboards).
- Salesforce Certified Administrator (ADM 201) required.
- Excellent client communication and relationship management skills.
- Comfortable working independently in a remote environment.
- Based in the UK with the right to work.
Nice-to-Have:
- Additional Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
- Experience with other Salesforce products such as Experience Cloud or CPQ.
- Familiarity with Agile project management tools and methodologies.
- Understanding of integrations and AppExchange solutions.
What They Offer
- Fully remote, flexible working environment.
- Supportive and collaborative team culture.
- Opportunity to work with a diverse range of clients and industries.
- Ongoing training, certification support, and career development.
- Competitive salary and benefits package.
Salesforce Managed Service Administrator employer: Mason Frank International
Contact Detail:
Mason Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Managed Service Administrator
✨Tip Number 1
Familiarise yourself with the specific features of Sales Cloud and Service Cloud. Understanding these tools inside out will not only help you in interviews but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with current Salesforce professionals, especially those working in managed services. Engaging in conversations on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved client issues in the past. This will highlight your ability to manage support tickets effectively, a key responsibility for this role.
✨Tip Number 4
Stay updated on the latest Salesforce trends and best practices. Being knowledgeable about recent updates or features can set you apart from other candidates and show your commitment to continuous improvement.
We think you need these skills to ace Salesforce Managed Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce solutions, particularly in Sales Cloud and Service Cloud. Use specific examples of how you've supported or enhanced Salesforce orgs in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Salesforce and your client-focused approach. Mention your Salesforce Certified Administrator status and any additional certifications you hold, as well as your ability to work independently in a remote environment.
Highlight Relevant Experience: In your application, emphasise your proven experience in delivering and supporting Salesforce solutions. Include details about managing client support tickets, delivering enhancements, and collaborating with teams to provide solutions.
Showcase Communication Skills: Since excellent client communication is crucial for this role, provide examples of how you've successfully managed client relationships in the past. This could include instances where you resolved issues or provided strategic guidance.
How to prepare for a job interview at Mason Frank International
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce solutions, especially in Sales Cloud and Service Cloud. Be prepared to discuss specific projects where you delivered enhancements or resolved client issues, as this will demonstrate your hands-on knowledge.
✨Demonstrate Client-Focused Mindset
Since the role requires strong client communication skills, think of examples where you've successfully managed client relationships. Discuss how you’ve understood their needs and provided tailored solutions, as this will show that you can thrive in a client-focused environment.
✨Prepare for Technical Questions
Expect questions about Salesforce configuration, such as flows, validation rules, and reports. Brush up on these topics and be ready to explain your thought process when implementing solutions, as this will showcase your technical proficiency.
✨Familiarise Yourself with Agile Methodologies
If you have experience with Agile project management tools like Jira or Asana, be sure to mention it. Understanding how to work within an Agile framework is a plus, so prepare to discuss how you've applied these methodologies in past roles.
