Salesforce Business Analyst (Certified Admin)

Salesforce Business Analyst (Certified Admin)

Location: London/ hybrid

Salary: £65,000 to £75,000

Mason Frank are proud to partner with a global end user who are looking to hire an experienced Salesforce Business Analyst. This role would suit a dynamic and detail-oriented Salesforce Business Analyst who is passionate about leveraging Salesforce to drive business transformation.

The SF BA acts as a key liaison between business stakeholders and technical teams, you’ll play a pivotal role in optimizing the Salesforce platform to meet their evolving business needs.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional Salesforce solutions.
• Configure and maintain Salesforce objects, workflows, validation rules, and reports.
• Support user adoption through training, documentation, and ongoing support.
• Partner with developers and admins to implement scalable solutions.
• Conduct regular system audits and prepare for Salesforce releases.

Required Qualifications

• Salesforce Administrator Certification (ADM 201) – mandatory.
• 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
• Strong understanding of Salesforce best practices and functionality.
• Excellent communication and stakeholder management skills.
• Experience with tools like Jira, Confluence, or similar is a plus.

Nice to Have

• Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
• Knowledge of Agile methodologies.
• Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin