Salesforce Service Cloud Administrator (Hybrid, London)

Role: Salesforce Administrator – Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements and deliver tailored solutions Ensure data integrity, security, and compliance within Salesforce Provide user training and support for Salesforce functionalityRequirements: Proven experience as a Salesforce Administrator Strong expertise in Service Cloud Hands-on experience with Einstein Bots Knowledge of Omnichannel features and best practices Salesforce Administrator certification (preferred) Excellent communication and problem-solving skillsWhat We Offer: Competitive salary: £60,000 + benefits Hybrid working model (London-based) Opportunity to work with a forward-thinking team and innovative technology