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- Tasks: Drive customer adoption and satisfaction while serving as their main point of contact.
- Company: Join a dynamic tech company focused on enhancing customer success.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Make a real impact by helping clients achieve their business goals in a collaborative environment.
- Qualifications: Must be Salesforce Certified with 5+ years in Customer Success, preferably in SaaS.
- Other info: Ideal for those passionate about building relationships and driving customer success.
The predicted salary is between 36000 - 60000 £ per year.
In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and best practices. You will serve as the primary point of contact for the customers, providing proactive support to help them achieve their business goals.
Responsibilities
- Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience.
- Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth.
- Develop strong relationships with key stakeholders and decision-makers within customer organisations.
- Collaborate cross-departmentally, and support teams to deliver a seamless customer experience.
Qualifications
- Salesforce Certified (Admin as a minimum).
- 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment.
- Proven track record of driving customer adoption, retention, and expansion.
- Excellent communication and interpersonal skills with the ability to build strong relationships.
Customer Success Manager employer: Mason Frank International
Contact Detail:
Mason Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with current Customer Success Managers in the SaaS industry. Reach out on LinkedIn or attend industry events to learn about their experiences and gather insights on what makes a successful candidate in this role.
✨Tip Number 2
Familiarise yourself with Salesforce's latest features and updates. Being well-versed in the platform will not only boost your confidence but also demonstrate your commitment to staying current in your field.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlight your achievements in customer adoption, retention, and upselling to showcase your value to potential employers.
✨Tip Number 4
Research StudySmarter’s customer success strategies and values. Understanding our approach will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to our mission.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success roles, particularly in SaaS or technology-driven environments. Emphasise your Salesforce certification and any relevant achievements that demonstrate your ability to drive customer adoption and retention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your skills align with the responsibilities of the role. Mention specific examples of how you've built relationships with clients and driven revenue growth in previous positions.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including a brief example of a successful client interaction or project where you demonstrated these skills.
Highlight Relevant Experience: Detail your experience in driving customer success strategies. Include metrics or outcomes from your previous roles that showcase your impact on customer satisfaction and retention. This will help the hiring team see your potential value to their organisation.
How to prepare for a job interview at Mason Frank International
✨Showcase Your Salesforce Expertise
Since the role requires a Salesforce Certified professional, be prepared to discuss your certification and how you've applied Salesforce in previous roles. Highlight specific examples where you've used Salesforce to drive customer success.
✨Demonstrate Customer-Centric Thinking
Prepare to share stories that illustrate your ability to understand and meet customer needs. Discuss how you've built relationships with clients and provided proactive support to help them achieve their business goals.
✨Highlight Your Experience in SaaS Environments
Given the preference for experience in a SaaS or technology-driven environment, be ready to talk about your past roles in similar settings. Emphasise your understanding of customer success strategies and how you've driven adoption and retention.
✨Prepare for Cross-Departmental Collaboration Questions
As the role involves collaborating with various teams, think of examples where you've worked cross-departmentally. Be ready to explain how you facilitated communication and cooperation to enhance the customer experience.
