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- Tasks: Guide customers through onboarding and ensure they thrive with our products.
- Company: Join a fast-growing Salesforce ISV making waves in the AppExchange.
- Benefits: Enjoy remote work options, professional development, and Salesforce certification opportunities.
- Why this job: Be a trusted advisor and build strong relationships while making a real impact.
- Qualifications: 3+ years in Customer Success or Account Management; Salesforce Admin Certification required.
- Other info: Hybrid role with occasional travel to client sites in London.
The predicted salary is between 28800 - 48000 £ per year.
Location: Hybrid/ London
Type: Full-time | Permanent
Industry: SaaS / Salesforce Ecosystem
Are you passionate about helping customers thrive? Do you love the Salesforce ecosystem and want to be part of a fast-growing ISV making waves in the AppExchange? Mason Frank International have partnered with a rapidly expanding Salesforce ISV who are looking for a Customer Success Manager (CSM) to join their dynamic team.
As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers. You’ll guide them through onboarding, adoption, and expansion, ensuring they get the most out of our products and services.
- Build strong, long-term relationships with customers across various industries
- Deliver onboarding, training, and success planning tailored to customer goals
- Monitor customer health and proactively address risks or challenges
- Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience
- Identify upsell and cross-sell opportunities and support renewals
Requirements:
- 3+ years in a Customer Success, Account Management, or similar role
- Experience working with or within the Salesforce ecosystem
- Prior hands-on experience with the Salesforce platform either as an Admin or Consultant
- Salesforce Administration Certification is a pre-requisite for this role
- Strong communication and relationship-building skills
- Familiarity with SaaS metrics and customer lifecycle management
- Passion for helping customers succeed
Remote first, with travel to client site (mainly London). Opportunities for Salesforce certifications and professional development.
Customer Success Executive - Hybrid / Remote employer: Mason Frank International
Contact Detail:
Mason Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Hybrid / Remote
✨Tip Number 1
Familiarise yourself with the Salesforce ecosystem and its various products. Understanding how these tools work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Customer Success Managers within the Salesforce community. Engaging in conversations can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've helped customers succeed in previous roles. Highlighting your experience with onboarding, training, and relationship-building will set you apart.
✨Tip Number 4
Stay updated on the latest trends in SaaS and customer success metrics. Being knowledgeable about industry standards will show that you're proactive and committed to continuous learning.
We think you need these skills to ace Customer Success Executive - Hybrid / Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, Account Management, or similar roles. Emphasise any hands-on experience with the Salesforce platform and mention your Salesforce Administration Certification prominently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers thrive and your familiarity with the Salesforce ecosystem. Use specific examples from your past experiences to demonstrate how you have successfully built relationships and delivered customer success.
Showcase Relevant Skills: Highlight your strong communication and relationship-building skills in both your CV and cover letter. Mention any familiarity with SaaS metrics and customer lifecycle management, as these are crucial for the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mason Frank International
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers thrive. Share specific examples from your past experiences where you successfully guided clients through onboarding or helped them achieve their goals.
✨Demonstrate Salesforce Knowledge
Since the role requires familiarity with the Salesforce ecosystem, be prepared to discuss your hands-on experience with the platform. Highlight any relevant certifications and how you've applied your knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you had to monitor customer health and proactively address risks, and be ready to share your thought process.
✨Emphasise Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Be ready to discuss how you've developed long-term relationships with clients in the past and how you plan to do the same in this role.
