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- Tasks: Welcome members, foster community connections, and ensure operational excellence.
- Company: Mason & Fifth creates beautifully designed spaces focused on community and wellbeing.
- Benefits: Enjoy regular team gatherings, learning opportunities, and potential stays at our properties.
- Why this job: Shape a vibrant community while delivering exceptional service in a dynamic environment.
- Qualifications: Customer service experience and proficiency in MS Office are essential.
- Other info: Full-time role based in Westbourne Park, Monday to Friday.
The predicted salary is between 24000 - 42000 £ per year.
At Mason & Fifth, we believe in creating beautifully designed spaces, with flexibility, community and wellbeing at the heart. We're not just reimagining how we can live well – we're reimagining how we can work well together, creating a workplace culture where people can truly thrive.
We are now seeking a Meadow Community Host at our newest home in Westbourne Park, where you'll be instrumental in bringing our vision to life from post-launch stabilisation to creating a thriving community. This is a rare opportunity to shape the member experience, perfect for someone who believes in the power of genuine connection and exceptional service.
You’ll be the welcoming face to our Meadow members at the start and end of their day. Your natural warmth and attention to detail will ensure every interaction, whether with our members or their guests, reflects the Mason & Fifth commitment to thoughtful, personalised service.
This role is ideal for someone with a passion for hospitality, co-working expertise and a genuine passion for creating comfortable, connected living experiences. You’ll be someone who thrives in a dynamic environment, takes pride in maintaining operational excellence and is proactive in addressing member needs, ensuring swift resolution of any issues, overseeing our housekeeping standards, managing administrative duties, and supporting our vibrant workspaces. Your ability to multitask while maintaining our high standards of service will be key to success in this role.
Based on site at Westbourne Park, the role is full-time (Monday-Friday), but hours may change depending on the business needs.
What you’ll be up to:
- Creating Community
- Foster meaningful connections with members to build a vibrant community
- Deliver exceptional 5-star service that reflects our values
- Guide prospective residents through their future workspace with engaging building tours
- Support and participate in house events that bring our community together
- Be a knowledgeable local guide, offering recommendations and insights
- Ensure seamless check-in and check-out experiences, ensuring members are signed in and any special requests or guest passes noted
- Professionally greet and assist members and their guests
- Manage member inquiries with warmth and efficiency
- Handle mail and parcel deliveries with care
- Set up and troubleshoot door entry systems for residents
- Maintain our high presentation standards throughout all areas
- Conduct regular building inspections with attention to detail
- Oversee communal area cleanliness and presentation
- Monitor and maintain Wi-Fi connectivity across the building
- Complete daily operational checklists for front and back of house
- Manage building security and access control systems
- Coordinate with maintenance teams on resident-reported issues
- Oversee contractor visits and facilities management
- Update our property management system with detailed notes
- Uphold Health & Safety standards and obligations
- Manage emergency procedures including fire evacuations
- Conduct regular safety checks
- Follow company policies and procedures
- Report and document any incidents appropriately
- Maintain inventory of general supplies
- Troubleshoot day-to-day IT issues
- Support additional operational needs as they arise
- Assist the building senior management team
- Be adaptable to evolving building needs
What Makes You Perfect for This Role:
- MS Office, in particular Word & Excel
- Previous customer service experience, including the ability to remain flexible and calm in high pressure or continually changing situations.
- Health & Safety Regulations knowledge to building standards level
The Ideal Person:
- Is a great communicator – is effective and professional, with a good command of the English language (written and verbal)
- Is a team player with a flexible approach to work
- Will be resourceful, articulate, personable
- Can multitask whilst being resilient, self-motivated, and proactive
- Demonstrates professionalism and confidence
- Is quick to learn and engage with people
What Makes This Role Special:
- The opportunity to bring our vision to life from stabilisation through to creating a thriving community in our newest home
- You will act as the first point of contact for all Meadow members providing a professional and friendly service as well as delivering an exceptional first impression
- Regular team gatherings
- Learning and development opportunities
- Regular opportunity to stay at our properties/houses
Community Host - Meadow (Westbourne Park) employer: Mason & Fifth
Contact Detail:
Mason & Fifth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host - Meadow (Westbourne Park)
✨Tip Number 1
Familiarise yourself with the Mason & Fifth brand and their community values. Understanding their commitment to creating a vibrant community will help you connect with their mission during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled member inquiries or resolved issues in previous roles. This will demonstrate your ability to maintain high standards of service.
✨Tip Number 3
Engage with the local community and gather insights about Westbourne Park. Being knowledgeable about the area will not only impress during interviews but also help you provide valuable recommendations to members.
✨Tip Number 4
Prepare to discuss your multitasking abilities and how you manage operational excellence in a dynamic environment. Highlighting specific instances where you've thrived under pressure will set you apart as a candidate.
We think you need these skills to ace Community Host - Meadow (Westbourne Park)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Community Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and community building. Use specific examples from your past experiences to demonstrate your ability to create connections and provide exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences in co-working environments. Showcase your ability to multitask and maintain high standards of service, as these are crucial for the role.
Showcase Your Communication Skills: Since effective communication is vital for this role, ensure your application is well-written and free of errors. Use clear and professional language to convey your enthusiasm and suitability for the position.
How to prepare for a job interview at Mason & Fifth
✨Show Your Passion for Community Building
Make sure to express your enthusiasm for creating connections and fostering a vibrant community. Share examples from your past experiences where you've successfully built relationships or enhanced community engagement.
✨Demonstrate Exceptional Customer Service Skills
Prepare to discuss specific instances where you provided outstanding service. Highlight your ability to remain calm under pressure and how you’ve resolved member inquiries or issues efficiently.
✨Familiarise Yourself with Health & Safety Regulations
Since the role involves upholding health and safety standards, brush up on relevant regulations. Be ready to discuss how you would ensure compliance and manage emergency procedures effectively.
✨Exhibit Strong Multitasking Abilities
The job requires juggling various tasks simultaneously. Prepare to share examples of how you've managed multiple responsibilities in a fast-paced environment while maintaining high standards of service.