At a Glance
- Tasks: Lead a dynamic client services team in the pensions sector and drive operational excellence.
- Company: Join a leading investment management firm with a focus on innovation and growth.
- Benefits: Enjoy a competitive salary, bonus, pension, and flexible working options.
- Other info: Hybrid working in Manchester with excellent career development opportunities.
- Why this job: Make a real impact by enhancing service quality and leading high-performing teams.
- Qualifications: Strong leadership in financial services and a solid understanding of pensions/SIPP.
The predicted salary is between 60000 - 80000 £ per year.
A leading investment management firm is seeking an experienced leader to head its retirement client services function within a fast‑growing direct platform. This is a key role focused on scaling operations, enhancing service quality, and leading high‑performing teams in a complex pensions environment.
Key Responsibilities
- Lead, develop, and motivate a client services team, driving a high‑performance culture.
- Oversee service delivery against KPIs/SLAs, implementing improvements where needed.
- Act as an escalation point for complex pension (SIPP) queries.
- Drive process improvements, automation, and operational efficiency.
- Collaborate with technology, risk, compliance, and product teams.
- Use data and insights to inform decisions and improve client outcomes.
- Manage resource planning to meet growing demand.
Skills & Experience
- Strong leadership experience within financial services client operations.
- Solid understanding of pensions/SIPP and regulatory requirements.
- Proven track record of improving performance and leading through change.
- Excellent communication and stakeholder management skills.
Location & Benefits
- Manchester‑based (hybrid working).
- Competitive salary, bonus, pension, and flexible benefits package.
If you believe your experience meets the criteria, please apply with a copy of your CV.
SIPP Client Services Manager employer: Mason Blake
Join a leading investment management firm in Manchester, where you will have the opportunity to lead and inspire a high-performing client services team within a dynamic and fast-growing environment. With a strong focus on employee development, competitive salary packages, and a flexible benefits scheme, this role not only offers a chance to make a significant impact in the pensions sector but also fosters a culture of collaboration and innovation, ensuring that your career can thrive alongside the company's growth.
