At a Glance
- Tasks: Lead and inspire a client services team in the pensions sector.
- Company: Join a leading investment management firm with a focus on growth.
- Benefits: Enjoy a competitive salary, bonus, and flexible benefits package.
- Other info: Hybrid working in Manchester with excellent career development opportunities.
- Why this job: Make a real impact by enhancing service quality and driving improvements.
- Qualifications: Strong leadership experience in financial services and knowledge of pensions.
The predicted salary is between 60000 - 75000 £ per year.
A leading investment management firm is seeking an experienced leader to head its retirement client services function within a fast‑growing direct platform. This is a key role focused on scaling operations, enhancing service quality, and leading high‑performing teams in a complex pensions environment.
Key Responsibilities
- Lead, develop, and motivate a client services team, driving a high‑performance culture.
- Oversee service delivery against KPIs/SLAs, implementing improvements where needed.
- Act as an escalation point for complex pension (SIPP) queries.
- Drive process improvements, automation, and operational efficiency.
- Collaborate with technology, risk, compliance, and product teams.
- Use data and insights to inform decisions and improve client outcomes.
- Manage resource planning to meet growing demand.
Skills & Experience
- Strong leadership experience within financial services client operations.
- Solid understanding of pensions/SIPP and regulatory requirements.
- Proven track record of improving performance and leading through change.
- Excellent communication and stakeholder management skills.
Location & Benefits
- Manchester‑based (hybrid working).
- Competitive salary, bonus, pension, and flexible benefits package.
If you believe your experience meets the criteria, please apply with a copy of your CV.
SIPP Client Services Manager in Manchester employer: Mason Blake
Join a leading investment management firm in Manchester, where you will have the opportunity to lead and inspire a high-performing client services team within a dynamic and fast-growing environment. With a strong focus on employee development, competitive salary packages, and a flexible working culture, this role offers a unique chance to make a significant impact while enjoying a supportive workplace that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land SIPP Client Services Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about pensions and SIPP. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and understanding of KPIs/SLAs. We recommend practising common interview questions related to client services and operational efficiency to show you're the right fit for the role.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved performance or led teams through change. Numbers and data can really make your case stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SIPP Client Services Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your leadership experience in financial services and any specific achievements related to pensions or SIPP. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've accomplished! Use metrics where possible to demonstrate how you've improved performance or driven process improvements in previous roles. Numbers can really make your application stand out.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm for the position and the company.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mason Blake
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and SIPP regulations. The interviewers will likely ask you about specific scenarios or challenges in the pensions environment, so being well-versed in these topics will show that you're not just a leader but also an expert in the field.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experience and how you've motivated teams in the past. Think of specific examples where you've driven a high-performance culture or led through change. This will help demonstrate your capability to lead the client services team effectively.
✨Data-Driven Decision Making
Be ready to talk about how you've used data and insights to inform decisions in previous roles. Highlight any process improvements or operational efficiencies you've implemented based on data analysis. This will resonate well with the firm's focus on enhancing service quality.
✨Collaborate and Communicate
Since this role involves working with various teams like technology and compliance, prepare examples of how you've successfully collaborated with different departments. Strong communication and stakeholder management skills are key, so be sure to illustrate your ability to engage with diverse teams.
