At a Glance
- Tasks: Lead a team to deliver top-notch client service and resolve complex queries.
- Company: Global leader in investment management with a collaborative culture.
- Benefits: Clear career progression, dynamic work environment, and supportive team.
- Other info: Join a diverse team that values equal opportunities for all.
- Why this job: Make a real impact in client service while growing your career in finance.
- Qualifications: Experience in institutional client service and knowledge of asset management.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a global name in investment management. Due to continued company success, they are now looking to recruit an Institutional Client Service Manager to lead one of their Client Service teams.
Responsibilities
- Supporting in delivering excellent client service through client interactions
- Work with other Client Service Managers in the team to coordinate accounts and resolve complex client queries
- Supporting junior Client Service staff to ensure quality of client service delivery
- Proactively identifying client service trends and opportunities to improve client engagement via feedback and conduction of service reviews
- Ensuring compliance with operational risk controls and Anti Money Laundering regulations
- Supporting senior management on projects and initiatives impacting the Client Service teams' processes
Qualifications
- Experience within an institutional client service role in an investment management company is essential
- Broader understanding of the asset management industry, specifically Institutional investment management and clients
- Naturally spots efficiencies and ways to improve and enhance client service levels
- Holds the IMC or equivalent
- Knowledge of MIFiD
This is an exciting opportunity for Institutional Client Service candidates looking for a dynamic new role. The company offers clear career progression and a collaborative company culture. If you believe your background meets the criteria, please apply with your CV.
Institutional Client Service Manager employer: Mason Blake
Our client is a leading global investment management firm that prides itself on fostering a collaborative and inclusive work culture. With a strong emphasis on employee growth, they offer clear career progression opportunities and support for professional development, making it an excellent employer for those seeking meaningful and rewarding careers in institutional client service. Located in a vibrant city, the company also provides a dynamic environment where innovative ideas are encouraged, ensuring that employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Institutional Client Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management industry and let them know you're on the lookout for an Institutional Client Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the asset management industry. Be ready to discuss trends, client service strategies, and how you can enhance client engagement. Show them you’re not just another candidate, but someone who’s genuinely passionate about improving client service.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for top talent like you. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Institutional Client Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Institutional Client Service Manager. Highlight your experience in client service within investment management and any relevant qualifications like the IMC. We want to see how you fit into our world!
Showcase Your Skills:Don’t just list your responsibilities; show us how you’ve made a difference in previous roles. Use specific examples that demonstrate your ability to improve client service levels and resolve complex queries. We love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s industry-specific. We appreciate a well-structured application that gets straight to the point—no fluff, please!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Mason Blake
✨Know Your Client Service Inside Out
Make sure you brush up on your knowledge of institutional client service within the investment management sector. Be ready to discuss specific examples from your past experiences where you've successfully resolved complex client queries or improved service delivery.
✨Showcase Your Team Spirit
Since this role involves working closely with other Client Service Managers, highlight your collaborative skills. Prepare examples that demonstrate how you've effectively coordinated with team members to enhance client engagement and resolve issues.
✨Spotting Opportunities is Key
Be prepared to discuss how you've identified trends or opportunities for improvement in client service. Think of instances where your proactive approach led to enhanced client satisfaction or operational efficiencies.
✨Compliance is Non-Negotiable
Familiarise yourself with operational risk controls and Anti Money Laundering regulations relevant to the role. Be ready to explain how you've ensured compliance in your previous positions and how you would maintain these standards in the new role.
