At a Glance
- Tasks: Lead the front desk and create memorable experiences for members and guests.
- Company: Join a vibrant community at 1 Warwick, where hospitality meets innovation.
- Benefits: Enjoy competitive pay, referral bonuses, and access to great meals on shift.
- Other info: Flexible hours with opportunities to grow in a dynamic environment.
- Why this job: Be the face of our House and make a real difference in member experiences.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
The Role
We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
Requirements
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Ability to work effectively in a team and under pressure.
- Positive attitude and willingness to go the extra mile to exceed customer expectations.
- Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
Please note that we do not have a Skilled Worker Sponsor License.
Member Experience & Front Desk Lead (Fixed-Term) employer: Maslow's
At 1 Warwick, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to deliver exceptional service. As a Member Experience & Front Desk Lead, you will enjoy a range of benefits including a competitive salary, access to our reward and discounts platform, and opportunities for personal growth within a supportive environment. Join us in creating memorable experiences for our members and guests while working in a dynamic setting that prioritises collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience & Front Desk Lead (Fixed-Term)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This way, you can tailor your conversation to show how you fit right in with their vibe.
✨Tip Number 2
Practice your communication skills! Since this role is all about making members feel welcome, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share those stories!
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or through other channels. Ask them about their experiences and what they love about working there—it shows initiative and genuine interest.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the team at 1 Warwick.
We think you need these skills to ace Member Experience & Front Desk Lead (Fixed-Term)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Member Experience & Front Desk Lead role. Highlight your relevant experience and skills that align with the key responsibilities mentioned in the job description. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experiences and achievements, making it easier for us to see why you’re a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Maslow's
✨Know the House Inside Out
Before your interview, make sure you’re familiar with everything about 1 Warwick. This includes the services offered, member activities, and any recent events. Being able to discuss these confidently will show that you’re genuinely interested in the role and the experience of the members.
✨Showcase Your Communication Skills
As a Member Experience & Front Desk Lead, communication is key. Prepare examples from your past experiences where you’ve successfully handled member queries or feedback. Highlight how you ensured clear communication within your team and with members, as this will demonstrate your ability to be an effective ambassador for the House.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, especially when managing checklists and ensuring a clutter-free reception area. Bring up specific instances where your attention to detail made a difference in your previous roles. This could be anything from managing bookings to creating a welcoming atmosphere.
✨Emphasise Your Positive Attitude
A positive attitude can go a long way in hospitality. Be ready to share how you’ve gone the extra mile to exceed customer expectations in the past. This could involve a time when you turned a negative experience into a positive one for a member or guest, showcasing your commitment to exceptional service.
