At a Glance
- Tasks: Welcome guests with a smile, manage reservations, and ensure a fantastic dining experience.
- Company: Charming Italian restaurant in Fitzrovia with a warm atmosphere.
- Benefits: Free meals, discounts, birthday off, healthcare support, and clear career progression.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Customer service experience, great communication skills, and a friendly personality.
The predicted salary is between 22000 - 26000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
As a Restaurant Host, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front-of-house duties to create a welcoming and organized environment.
Responsibilities:
- Greet guests with a warm and friendly smile upon arrival.
- Maintain a professional manner and provide excellent customer service throughout the guests’ dining experience.
- Manage seating of guests efficiently, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant’s offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in person, ensuring accurate details are captured.
- Maintain a clean and organized front-of-house area, including the reception, waiting and entrance areas.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating the guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures and safety regulations.
- Assist the floor team as required.
Requirements:
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Knowledge of OpenTable/Seven Rooms (desirable).
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings and weekends.
What We Can Offer You:
- Free meals on shift and discounts for you, family and friends.
- Your birthday off.
- Healthcare and wellbeing support.
- Employee recognition, rewards and clear progression paths.
Restaurant Host in London employer: Maslow's
At Mortimer House Kitchen, we pride ourselves on creating a warm and inviting atmosphere where our team members can thrive. As a Restaurant Host, you'll enjoy benefits such as free meals during shifts, discounts for family and friends, and dedicated support for your health and wellbeing. Our commitment to employee recognition and clear progression paths ensures that you will have ample opportunities for growth in the vibrant Fitzrovia location, making it an excellent place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Host in London
✨Tip Number 1
First impressions matter! When you walk into a restaurant for an interview, channel your inner host. Greet everyone with a smile and show that you’re friendly and approachable. This sets the tone for how they’ll perceive you as a potential team member.
✨Tip Number 2
Know the menu! Familiarise yourself with Mortimer House Kitchen’s offerings before your interview. Being able to discuss the dishes and recommend items shows your enthusiasm and helps you stand out as someone who genuinely cares about the guest experience.
✨Tip Number 3
Practice your multitasking skills! As a Restaurant Host, you’ll need to juggle reservations, greet guests, and manage seating. During your interview, be ready to demonstrate how you handle multiple tasks efficiently, even under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your Experience:Make sure to highlight any previous customer service roles you've had, especially in restaurants. We love seeing how your past experiences can contribute to creating a welcoming environment at Mortimer House Kitchen.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Restaurant Host role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Maslow's
✨Know the Menu Inside Out
Familiarise yourself with Mortimer House Kitchen's menu and specials. Being able to discuss dishes and make recommendations will show your enthusiasm and knowledge, which is key for a Restaurant Host.
✨Practice Your Greeting
Since you'll be the first point of contact for guests, practice a warm and friendly greeting. A genuine smile and a welcoming tone can set the right atmosphere from the get-go.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks, like handling reservations and seating guests efficiently. Share examples from past experiences where you successfully juggled responsibilities in a busy environment.
✨Prepare for Guest Interactions
Think about how you would handle various guest scenarios, including complaints or special requests. Demonstrating your ability to remain calm and professional under pressure will impress the interviewers.
