At a Glance
- Tasks: Lead the front desk and create memorable experiences for members and guests.
- Company: Join a vibrant community at Mortimer House, where hospitality meets innovation.
- Benefits: Enjoy competitive pay, referral bonuses, discounts, and delicious meals on shift.
- Other info: Flexible hours with opportunities to grow in a dynamic environment.
- Why this job: Be the face of our house and make a real impact on member experiences.
- Qualifications: Previous experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
Requirements
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Ability to work effectively in a team and under pressure.
- Positive attitude and willingness to go the extra mile to exceed customer expectations.
- Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
Please note that we do not have a Skilled Worker Sponsor License.
Member Experience & Front Desk Lead (Fixed-Term) in London employer: Maslow's
At 1 Warwick, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to deliver exceptional service. As a Member Experience & Front Desk Lead, you will enjoy competitive benefits, including a generous refer-a-friend scheme and access to delicious meals during shifts, all while working in a dynamic environment that prioritises personal growth and collaboration. Join us in creating memorable experiences for our members and guests in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience & Front Desk Lead (Fixed-Term) in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, practice common questions, and think about how your experience aligns with the Member Experience & Front Desk Lead role. Confidence is key!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for creating memorable experiences shine through. They want to see the real you!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Member Experience & Front Desk Lead (Fixed-Term) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Member Experience & Front Desk Lead role. Highlight your relevant experience and skills that align with the key responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Maslow's
✨Know the House Inside Out
Before your interview, make sure you’re familiar with everything about 1 Warwick and its services. Research the member experience and any recent events or changes. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Member Experience & Front Desk Lead, communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practice articulating your thoughts clearly and concisely during the interview.
✨Demonstrate Your Attention to Detail
This role requires strong attention to detail. Think of specific instances where your meticulous nature made a difference, whether it was managing schedules or ensuring a smooth reception experience. Be ready to discuss these examples in your interview.
✨Emphasise Your Team Spirit
The ability to work well in a team is crucial for this position. Share stories that highlight your collaborative skills and how you’ve contributed to a positive working environment. Show that you’re not just a lone wolf but someone who thrives in a team setting.
