At a Glance
- Tasks: Lead daily operations and enhance member experiences in a vibrant workspace.
- Company: Maslow’s, a unique blend of work and wellbeing in Soho.
- Benefits: Career development, wellness programmes, staff meals, and discounts.
- Other info: Supportive environment with opportunities for internal progression.
- Why this job: Join a dynamic team that values ambition and personal growth.
- Qualifications: Experience in hospitality, leadership skills, and a passion for service excellence.
The predicted salary is between 40000 - 50000 £ per year.
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow’s because it offers more than a workspace — it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints – from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow’s values and brand operating standards.
Key Responsibilities
- Leadership
- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience
- Oversee the full member journey and daily operations within the Members’ Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow’s values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined‑up and welcoming experience.
- Programming & Events Support
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in‑house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check‑ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination
- Support the delivery of food and beverage service in the Members’ Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
- Previous experience in a premium hospitality or private members’ club environment.
- Proven leadership in operations, front‑of‑house or guest services.
- Deep understanding of luxury service and what creates an elevated guest experience.
- Experience managing and training teams, with strong attention to detail.
- Excellent communication, time management and organisational skills.
- Calm under pressure and solution‑focused in fast‑paced environments.
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus.
Our Commitment to You
- A supportive, ambitious and values‑led environment.
- A team that celebrates individuality and growth.
- Opportunities for career development and internal progression.
- Staff meals, wellness programming, employee discounts, and more.
*Please note that we do not hold a Visa Sponsorship Certificate.
House Manager in London employer: Maslow's
Maslow’s is an exceptional employer that prioritises both professional ambition and personal fulfilment, creating a vibrant work culture in the heart of Soho. As a House Manager, you will thrive in a supportive environment that values individuality and growth, with ample opportunities for career development, wellness programming, and employee discounts. Join us to be part of a community that champions service excellence and fosters a sense of belonging among our diverse members.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Maslow’s values and how they blend work with wellbeing. This will help you connect your experience to their mission and show that you're a perfect fit.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led teams or improved member experiences. Being able to share these anecdotes will demonstrate your capability as a House Manager.
✨Tip Number 3
Show your passion for hospitality! During your conversations, express why you love creating exceptional member experiences. This enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace House Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! We want to see how your experiences align with our values of Care, Curiosity, and Commitment. Share specific examples that highlight your passion for creating exceptional member experiences.
Tailor Your Application:Make sure to customise your application for the House Manager role. Highlight relevant experiences from your past that demonstrate your leadership skills and operational expertise. We appreciate when candidates take the time to connect their background to what we do at Maslow’s.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so make sure your writing reflects that. A well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Maslow’s!
How to prepare for a job interview at Maslow's
✨Know Maslow’s Inside Out
Before your interview, dive deep into Maslow’s values and mission. Understand how they blend work and wellbeing, and think about how you can contribute to that ethos as a House Manager. This will show your genuine interest and alignment with their culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved member experiences. Highlight specific situations where your leadership made a difference, especially in hospitality or private members’ clubs.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in a fast-paced environment. Be ready to discuss how you approached these issues calmly and effectively, showcasing your solution-focused mindset that aligns with the role's demands.
✨Engage with Questions
Prepare thoughtful questions about the member experience and operational standards at Maslow’s. This not only shows your enthusiasm for the role but also your commitment to ensuring service excellence and continuous improvement.
