At a Glance
- Tasks: Be the welcoming face of 1 Warwick, ensuring a smooth reception experience for all members and guests.
- Company: Join a vibrant team at Mortimer House, known for its hospitality and member-focused culture.
- Benefits: Enjoy competitive pay, referral bonuses, discounts, and delicious meals during shifts.
- Other info: Flexible hours with opportunities to work evenings and weekends in a dynamic environment.
- Why this job: Make a real impact by creating memorable experiences for members and guests every day.
- Qualifications: Previous experience in a similar role and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
Requirements
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Ability to work effectively in a team and under pressure.
- Positive attitude and willingness to go the extra mile to exceed customer expectations.
- Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
Please note that we do not have a Skilled Worker Sponsor License.
House Coordinator (Fixed-Term) in London employer: Maslow's
At 1 Warwick, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to deliver exceptional service. As a House Coordinator, you will enjoy a supportive environment that prioritises personal growth and development, alongside unique benefits such as a generous refer-a-friend scheme and access to delicious meals during shifts. Join us in creating memorable experiences for our members and guests in a dynamic setting that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land House Coordinator (Fixed-Term) in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a House Coordinator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company culture at 1 Warwick and think about how you can showcase your hospitality skills. Practice common interview questions and be ready to share examples of how you've gone the extra mile in previous roles.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for the House Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace House Coordinator (Fixed-Term) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the House Coordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team at 1 Warwick!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Maslow's
✨Know the House Inside Out
Before your interview, make sure you’re familiar with everything about 1 Warwick. Understand the services, activities, and the overall atmosphere they aim to create. This will help you demonstrate your enthusiasm and show that you’re ready to be an ambassador for the House.
✨Showcase Your Communication Skills
As a House Coordinator, communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Think about times when you’ve gone the extra mile to ensure a great experience for customers or team members.
✨Demonstrate Attention to Detail
This role requires strong attention to detail, so be ready to discuss how you manage tasks and ensure nothing slips through the cracks. You might want to share specific instances where your meticulous nature made a difference in your previous jobs.
✨Emphasise Teamwork and Flexibility
The ability to work well in a team and adapt to changing circumstances is crucial. Prepare to talk about your experiences working collaboratively and how you handle unexpected challenges, especially during busy periods or events.
