House Coordinator in London

Opening in Spring 2026, Maslow's welcomes its third addition to the portfolio - Maslow's Kensington. In this inspiring new workplace, we will operate two floors of private members co-working space - 31 private offices and a total of 303 desks, with restaurant, café and bar - all just a stone's throw from High Street Kensington.

About Maslow's: Maslow's is a collection of thoughtfully designed members' houses, including three public restaurants. Inspired by Maslow's hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow's houses are warm, tactile, and energising designed for enhanced productivity in a familiar, relaxed setting. With two existing locations in London's vibrant Fitzrovia and Soho, Maslow's fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.

As a team, our values are Caring, Curious and Committed - which inspire us through our journey of growth.

Your New Role: Our company is seeking an experienced House Coordinator to ensure a welcoming and memorable experience at Maslow's Kensington is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House. Reporting into the House Manager, the House Coordinator will be responsible for ensuring that all aspects of the House's operations run smoothly and efficiently, while maintaining high standard levels and guest satisfaction. This role is available from February 2025 you will be based at Maslow's Kensington, W8 with operating hours between 8am - 8pm, Monday to Friday.

Key Responsibilities:

• Ensure a high level of service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
• Be the ambassador of knowledge on all member services and activities across Maslow's Kensington.
• Regularly communicating with the House Manager any updates on all reception, Member queries, feedback, housekeeping and maintenance.
• Complete the new member onboarding process for all tiers of membership as communicated by membership team.
• Communicate to the Maslow's Kensington team all relevant event information needed to deliver exceptional member experiences.
• Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
• Ensure all checklists are completed and signed off, daily, weekly, and monthly.
• Ensuring the reception desk is clutter free and an engaging space to welcome people.
• Manage the atmosphere, music, scent, and heating for reception and workspaces.
• Communicate to Meeting & Events Coordinator all changes or requests from Members.
• Ensure all member systems always work seamlessly, and liaising with our IT providers.
• Ensure members have access to information of services, promotions, and events across both Maslow's houses.
• Management of all refreshments, technology (AV), atmosphere, and coordination for internal and external meeting room bookings.
• Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
• Manage restaurant bookings and enquiries/requests where needed; communicating to the restaurant team any "room service" orders and delivering in a timely manner.
• Distribute member post correctly and in a timely manner.
• Be the point of contact for all external contractors, including Housekeeping and Personal Trainers, logging arrival and departure times.
• Ensure the Function sheets are distributed by the events team to the specific departments.
• To carry out any other duties that may be required by the Reception Manager and General Manager.

Qualifications And Experience:

• Proven administrative skills.
• Relevant industry experience in a similar environment - luxury hospitality.
• Service oriented and passionate about the Hospitality Industry. Ready to assist all departments across the business.
• Strong communication skills - including written and spoken English.
• Excellent organisational skills.

Desirable Skills:

• Experience in luxury hospitality or high-end workspaces.
• Experience in building and nurturing membership communities.
• Pre-opening and Opening experience of a hospitality venue.
• Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential.

Benefits:

• £450 Gross Refer-a-friend scheme (unlimited referrals).
• 50% discount on F&B onsite.
• Reward and discounts platform.
• SmartTech and CycleToWork schemes.
• Access to delicious on shift meals.
• Great and fun local business partnership discounts.

Please note that we do not have a Skilled Worker Sponsor License.