At a Glance
- Tasks: Deliver exceptional hospitality and service across our vibrant members' clubs.
- Company: Join Maslow’s, a unique blend of work and wellbeing in a stunning Art Deco setting.
- Benefits: Enjoy competitive pay, discounts, and access to delicious meals while you work.
- Other info: Flexible hours and opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team creating memorable experiences for our members and guests.
- Qualifications: Passion for hospitality and strong communication skills; experience preferred but not essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Maslow’s Mortimer House and 1 Warwick
Reports to: F&B/Events Manager
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, dining, and a vibrant programme of cultural events.
Set within a striking seven-storey Art Deco building near Oxford Circus, Mortimer House offers design-led workspaces and studies, science-backed wellness programming, gym, fitness studio, a private rooftop bar and a much-loved Italian restaurant. United by thoughtful hospitality, it’s a relaxed setting designed to support restoration and modern working life.
Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
About The Role
As a Food & Beverage Associate, you will play a key role in delivering a seamless and elevated hospitality experience across our private members’ clubs. This is a multi-skilled position supporting lounge, bar, floor service, meeting rooms, private dining, and member programming events. You will create a warm, intuitive, and professional service environment - ensuring members and guests feel welcomed, cared for, and consistently impressed.
Key Responsibilities
- Member & Guest Experience
- Deliver a personalised, attentive, and intuitive service to members and guests
- Build rapport and anticipate needs to enhance the overall club experience
- Provide knowledgeable recommendations across food, beverage, and events offerings
- Handle requests and feedback professionally and efficiently
- Food & Beverage Service
- Take accurate orders and serve food and beverages promptly and courteously
- Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
- Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
- Upsell thoughtfully to enhance the member experience
- Bar & Floor Operations
- Set up and maintain service areas with correct mise-en-place
- Ensure cleanliness, organisation, and stock levels are maintained at all times
- Follow all opening/closing procedures and cash handling protocols
- Work collaboratively with kitchen and bar teams for smooth service delivery
- Meetings, Events & Private Dining
- Support delivery of private dining, meeting room service, and member events
- Set up rooms according to event briefs (layout, AV, table settings, etc.)
- Serve food and beverages during meetings and events with precision and discretion
- Monitor event spaces (cleanliness, lighting, comfort, functionality)
- Understand event schedules, key clients, and requirements to ensure flawless execution
- Operational Excellence
- Maintain high standards of hygiene, safety, and presentation at all times
- Adhere to licensing laws, health & safety, and company policies
- Ensure all areas (restaurant, bar, meeting rooms) are clean, stocked, and guest-ready
- Accurately process payments and maintain records
What We’re Looking For
- Passion for hospitality and creating exceptional guest experiences
- Previous experience in F&B, hospitality, or customer service (preferred but not essential)
- Strong communication and interpersonal skills
- Ability to work across multiple service styles (café, restaurant, bar, events)
- High attention to detail and organisation
- Confident working in a fast-paced, dynamic environment
- Interest in food, beverage, coffee, and/or wellness concepts is a plus
- Flexible approach to working hours (including occasional evenings/events)
Our Values
- Caring - We look after our members and each other
- Curious - We continuously learn and evolve
- Committed - We deliver excellence in everything we do
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
Please note that we do not have a Skilled Worker Sponsor License.
Food and Beverage Associate in London employer: Maslow's
Maslow’s Mortimer House and 1 Warwick is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a vibrant work culture that blends hospitality with personal fulfilment, team members enjoy unique benefits such as a generous F&B discount, access to wellness programming, and opportunities for career advancement in a dynamic environment. Located in the heart of Soho, employees are part of a supportive community that values curiosity, care, and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Associate in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Maslow’s Mortimer House or 1 Warwick. Familiarising yourself with the atmosphere and vibe will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Food & Beverage Associate, you'll be all about creating that warm, welcoming experience. Role-play with a friend or family member to nail down how you'd handle different guest scenarios.
✨Tip Number 3
Show off your passion for food and drink! Be ready to share your favourite dishes or drinks and why you love them. This not only highlights your knowledge but also your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at Maslow’s!
We think you need these skills to ace Food and Beverage Associate in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your commitment to creating exceptional guest experiences. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your application to match the Food and Beverage Associate role. Highlight relevant skills and experiences that align with our values of caring, curiosity, and commitment. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Maslow’s!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re proactive and keen to join our vibrant community at Maslow’s.
How to prepare for a job interview at Maslow's
✨Know Your Menu Inside Out
Familiarise yourself with the food and beverage offerings at Maslow’s. Understand the ingredients, allergens, and wellness aspects of the menu. This knowledge will help you confidently answer questions and make recommendations during the interview.
✨Showcase Your Hospitality Passion
Be ready to share your experiences in hospitality or customer service, even if they’re not extensive. Highlight moments where you went above and beyond for a guest or how you created a memorable experience. This will demonstrate your commitment to exceptional service.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios, like taking orders or handling feedback, to show that you can build rapport with members and guests.
✨Emphasise Teamwork and Flexibility
Prepare examples that showcase your ability to work collaboratively in a fast-paced environment. Discuss how you’ve adapted to changing situations or supported your team during busy times, as this aligns with the operational excellence they value.
