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For Companies At a Glance
- Tasks: Lead daily operations and enhance member experiences in a vibrant members' house.
- Company: Maslow’s, a unique blend of workspaces and wellbeing in the heart of Soho.
- Benefits: Career development, wellness programming, staff meals, and a supportive team culture.
- Other info: Opportunities for growth in a values-led community.
- Why this job: Join a dynamic environment where ambition and wellbeing thrive together.
- Qualifications: Experience in premium hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow’s because it offers more than a workspace — it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints – from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow’s values and brand operating standards.
Key Responsibilities
- Leadership
- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience
- Oversee the full member journey and daily operations within the Members’ Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow’s values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined‑up and welcoming experience.
- Programming & Events Support
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in‑house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check‑ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination
- Support the delivery of food and beverage service in the Members’ Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
- Previous experience in a premium hospitality or private members’ club environment.
- Proven leadership in operations, front‑of‑house or guest services.
- Deep understanding of luxury service and what creates an elevated guest experience.
- Experience managing and training teams, with strong attention to detail.
- Excellent communication, time management and organisational skills.
- Calm under pressure and solution‑focused in fast‑paced environments.
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus.
Our Commitment to You
- A supportive, ambitious and values‑led environment.
- A team that celebrates individuality and growth.
- Opportunities for career development and internal progression.
- Staff meals, wellness programming, employee discounts, and more.
*Please note that we do not hold a Visa Sponsorship Certificate.
House Manager employer: Maslow's
Contact Detail:
Maslow's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Get to know the company culture before your interview. Maslow’s values Care, Curiosity, and Commitment, so think about how you can demonstrate these qualities in your conversations. Research their events and member experiences to show you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the company. This could give you an edge during interviews and help you understand what it takes to excel as a House Manager.
✨Tip Number 3
Prepare for situational questions that reflect the daily operations of the House. Think about how you would handle member feedback or operational challenges. Show them you’re solution-focused and calm under pressure, just like they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Maslow’s team and contributing to their vibrant community.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you connect with the values of care, curiosity, and commitment that Maslow’s embodies. Share your experiences that highlight your passion for creating exceptional member experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific role of House Manager. Highlight your leadership skills and any relevant experience in premium hospitality or private members’ clubs. We’re looking for someone who understands what creates an elevated guest experience, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the team at Maslow’s.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Maslow’s!
How to prepare for a job interview at Maslow's
✨Know Maslow’s Values
Before your interview, take some time to really understand Maslow’s values of Care, Curiosity, and Commitment. Think about how these values resonate with your own experiences and be ready to share specific examples that demonstrate your alignment with them.
✨Showcase Your Leadership Skills
As a House Manager, leadership is key. Prepare to discuss your previous experiences in managing teams and ensuring service excellence. Have a few stories ready that highlight your ability to lead under pressure and maintain high standards in a hospitality environment.
✨Emphasise Member Experience
The role revolves around enhancing the member experience, so think about how you can contribute to this. Be prepared to discuss how you've previously improved customer journeys or resolved issues effectively, showcasing your commitment to exceptional service.
✨Familiarise Yourself with Hospitality Systems
If you have experience with hospitality systems like SevenRooms or Nexudus, make sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would adapt to using new systems to ensure smooth operations.