At a Glance
- Tasks: Create a welcoming atmosphere and ensure smooth reception experiences for all members and guests.
- Company: Join the vibrant Mortimer House in the heart of London’s Fitzrovia.
- Benefits: Enjoy discounts, referral bonuses, and delicious meals while working.
- Other info: Dynamic environment with opportunities to connect and grow.
- Why this job: Be the face of a unique space that blends work and wellbeing.
- Qualifications: Strong communication skills and a passion for hospitality.
About Mortimer House
Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.
About Maslow’s
Maslow’s is a collection of thoughtfully designed members’ houses located in Fitzrovia, Soho and Kensington. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
The Role
The role of the House Coordinator is to ensure a welcoming and memorable experience at Mortimer House is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the House Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the Mortimer House team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the House Manager and General Manager.
- Build a strong relationship with management and HODs to allow support in administration.
Benefits
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
- Great and fun local business partnership discounts
Please note that we do not have a Skilled Worker Sponsor License.
#J-18808-LjbffrHouse Coordinator employer: Maslow's
Maslow's is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. With a focus on professional growth, employees have the opportunity to influence the future of a premium hospitality and workspace business while working in a vibrant London setting. The role of Property & Projects Manager not only offers competitive benefits but also a clear pathway for advancement into senior leadership positions, making it an ideal choice for ambitious professionals.
How to prepare for a job interview at Maslow's
✨Know the Space
Before your interview, take some time to familiarise yourself with Mortimer House and Maslow’s. Understand their values of Caring, Curious, and Committed, and think about how you can embody these in your role as House Coordinator. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Hospitality Skills
As a House Coordinator, hospitality is key. Prepare examples from your past experiences where you’ve gone above and beyond to create a welcoming environment. Think about specific situations where you’ve handled member queries or ensured a smooth reception experience.
✨Communicate Clearly
Effective communication is crucial for this role. During the interview, practice clear and concise communication. Be ready to discuss how you would manage member feedback and updates with the House Manager, showcasing your ability to keep everyone informed and engaged.
✨Demonstrate Your Organisational Skills
The role involves managing various tasks, from onboarding new members to coordinating events. Prepare to discuss your organisational strategies and how you prioritise tasks. You might even want to bring a checklist or a sample of how you manage your daily responsibilities to illustrate your approach.
