At a Glance
- Tasks: Lead a vibrant workspace, enhancing member experience and fostering community connections.
- Company: Maslow's, a premium members' house in London's trendy areas.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team focused on well-being and community engagement.
- Why this job: Shape an exceptional workplace where businesses and people thrive together.
- Qualifications: Experience in hospitality or flexible workspaces, strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About Maslow’s
Maslow’s is a collection of premium members’ houses, locatedin London’s vibrant Fitzrovia, Soho and Kensington.
Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events.
Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing - designed for enhanced productivity in a familiar, relaxed setting.
Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
Maslow's Kensington, which opened in June 2026, operates twofloors of private members co-working space - 31 private offices and a total of 303 desks, with a café and bar – all just a stone’s throw from High Street Kensington.
Your New Role
Lead one of London's most exciting hospitality-led flexible workspaces.
Combining luxury hospitality, premium offices, member experience, events, wellness and community, you\'ll be responsible for creating an exceptional workplace where businesses and people thrive.
Our operating hours between 7am – 7pm, Monday to Friday.
The Front of House Restaurant team, Events and Reception teams report into this role.
Key Responsibilities
- Create, lead and develop a supportive and motivated team, fostering employee growth and well-being, and ensuring that the team is engaged and equipped to provide exceptional service to members and guests.
- Enhance member retention by building strong relationships with our community to anticipate their needs and create an environment they enjoy coming to everyday.
- Maintain our luxury physical spaces with a strong attention to detail, ensuring our premium offices remain pristine and functional for members.
- Lead the entire employee journey – recruitment, L&D, succession planning, payroll, engagement and employee relations in alignment with our company values of
- Caring, Curious and
Committed .
- Develop and implement strategies to increase occupancy rates, revenue and profitability.
- Lead the business to meet and exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing.
- Manage and control budgets, forecasting and planning.
- Monitor financial performance, including revenue, expenses, and profit margins, and take appropriate action to address any variances.
- Monitor and analyse industry trends, staying up to date on changes in the market and adapting strategies as needed.
- Collaborate with the Marketing team to drive sales and initiatives to attract new business and maintain repeat clientele.
- Develop business strategies across all F&B within the property, including new business opportunities through partnerships.
- Review occupational health, safety, security, and emergency procedures within the property to ensure compliance with legislation and company policies.
Qualifications and Experience
- A background in premium hospitality, private members' clubs, or high-end flexible workspaces.
- Experience in building and nurturing membership communities.
- Proven leadership skills, show a natural ability to coach and empower teams.
- Financial acumen
- Strong communication skills – including written and spoken English
- Excellent organisational skills
Desirable Attributes
- A proven track record in supporting membership retention and engagement
- Hold a genuineinterest in holistic well-being, with a desire to naturally inspire and embed these values into our workplace culture.
- Previous experience of using Fourth, Tevalis, Excel and Seven Rooms is desirable, yet not essential.
- Licence holder/WSET certificate
*Please note that we do not have a Skilled Worker Sponsor License.
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General Manager – Workspace & Member Experience employer: Maslow's
Maslow's is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. With a focus on professional growth, employees have the opportunity to influence the future of a premium hospitality and workspace business while working in a vibrant London setting. The role of Property & Projects Manager not only offers competitive benefits but also a clear pathway for advancement into senior leadership positions, making it an ideal choice for ambitious professionals.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager – Workspace & Member Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maslow's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maslow's
Don't be shy about reaching out to Maslow's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager – Workspace & Member Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maslow's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maslow's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
